Liars - Stay

Withheld pertinent information regarding a property purchase. Refused to acknowledge mistake, no apology and couldn't care less. Don't waste your time with this company. You have been warned.

They work for landlords that supply mouldy washing machines that are built in. Then say they won’t remove their washing machine and you have to make do. So unhelpful.

Our main point of contact was Lauren. Constantly had to chase her up to carry out the most basic of requests. Literally acted like she couldn’t care less. Not very informative didn’t really seem like she had any clue on what she was doing. As a whole every person we have dealt with within this branch and the property management company have been incompetent and lazy. Really painful experience with them overall.

We rented Orchard Cottage in

We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big chunk of change for doing very little and we got on with moving in. However toward our moving out date 5-years later it came to light that our (the tenant’s) follow-up comments to the original, and quite poorly evidenced, check-in inventory had never been filed/saved, and they’re kinda' necessary to back-up any potential issues, especially when you have the type of landlord who’ll re-straighten used nails, circling for potential extra cash to pick up. Now to be fair, e-mails were answered reasonably quickly, yet every single one was just a simple 'we cannot comment' fob-off, and it's really hard to see why we even had to deal with Intercounty at the end of the tenancy. Anyway, the biggest gripe is, Intercounty filed the paperwork to return our initial deposit, which was 2-months worth of rent, but this was done with a deduction of 27% for 'alleged' rent arrears. Fact is though, with bank statement evidence we could prove we were not in any arrears, in fact we'd manage to over-pay rent and were actually owed money by the mathematically challenged landlord. But Intercounty were not interested in this 'evidence' and merely took the landlord’s say-so without him supplying any evidence to back up his fictitious claim. So it’s interesting to note there's a follow-up comment on another review 'site from Intercounty to another miffed reviewer that states 'If deductions are proposed we do understand this will not always be received well however there will always be supporting evidence in relation to this'. Erm, really? So where was the supporting evidence we were due? Intercounty, I shall repeat, just sided with the landlord based solely on his say-so without him providing ANY evidence, whereas we have full black and white financial statements showing exactly how much was paid and when, proving NO money was owed by the tenants at the end of the tenancy agreement. So now we're needlessly stuck in a 3-month wait for the remaining 27% of our deposit to be returned, which it will be as bank statements do not lie (unlike landlords) whilst our evidence is reviewed by a third-party. Yet with just an inkling of common sense and the brief time to look at our hard evidence Intercounty could've saved all parties the time and hassle now being incurred because, let's face it, the only side they're currently making money from is the landlord (and his many, many properties). And just for the record, the landlord (DAVID HUMAN) broke several of his contractual tenancy agreement obligations, which as another reviewer has pointed out - Intercounty let slide, plus allowed a large and structurally dangerous outside flint-stone building (barred from use for the final 18-months of our tenancy, without any rent deduction) situated in the properties garden to remain hazardously unstable and unfixed, even though it was pointed out that it was starting to crumble back in 2015, thus potentially putting the tenants at risk. Summary; if you’re a landlord Intercounty will look out for you. If you’re a renting tenant expect a meaningless smile with a smattering of incompetency.

Quite possibly one of the

Quite possibly one of the worst estate agents I have ever had the misfortune of dealing with. Only interested in getting their commission and bonuses - not interested in the well-being of their tenants, or bothered about breaches of tenancy by their landlords. Their property management team is about as useful as a chocolate teapot. As a landlord myself, I know what level of customer care I expect from my agents and the service provided by Intercounty falls well short of this.

Missold

Went to view was told by Intercounty that although the property was advertised for Short Term the Landlord 'always does long term' and that I needed to be quick as there were other interested parties. 4 months later I get a notice to leave. When challenged Intercounty stated that 'Things change'. Landlord agreed that I could leave early but Intercounty still withdrew a full months rent from my account even though they said they would not. No Integrity, no scruples. BEWARE!!

Awful

booked me in for a house viewing that was known to be sold - didn't tell me this and I found out it was sold via board outside - when contacted - was told - "sorry - we are really busy at the moment"

64 Canside Meadow Walk

Both toilets blocked after 2 weeks and main toilet overflowed. No emergency call out service as advertised as phone numbers were not available. No hot water for 4 days which is acceptable to InterCounty! All issues under 6 weeks and to add insult to injury the landlord is asking for £220 for a full clean even though I paid all rent and had to move out early! Avoid please. Video and pictures to follow shortly