Purchasing: The experience was marred by unprofessionalism and belittling behaviour. I dealt with nine different personnel at Intercounty (including the Stortford and Leicester branches), none of whom were qualified solicitors. Issues were left unresolved for extended periods. 1. An agent exclaimed the seller was to put the property back on the market, in an effort to push the sale through quicker. Little did they know I was in touch with the seller who was not aware of this conversation. By Collins definition this is known as 'subterfuge'. The covenant was written in ye olde English, and as my elected legal "solicitors" they were unable to understand the paper they were conveying, ad libitum. Then, they frustratingly bluff me when I am waiting for their responses. 2. The application was still in the previous applicant's name, a situation that took a frustratingly long 6 months to resolve and state my name. On numerous occasions, I attempted to contact my 'solicitor' (conveyancer), only to be met with silence. The conveyancer's lack of direct answers and interest in my concerns was disappointing, especially considering the significant amount of money I had paid for their service. This lack of aftercare support was a stark contrast to what one would expect from a service provider dealing with such a large financial transaction. 4. Renting: My partner and I rented a property for 2 years with Intercounty prior to the above purchase. One of the staff members entered our home to conduct a rental check. When we returned we noticed personal items were moved. The oblivious rep left it on MTV Base, he remarked on his interest for the TV on a previous visit. Not a channel that we watch. All trust was withdrawn and they were wondered why we no longer let them in unattended. - They acknowledged this happened but did not apologise. I had given up contacting them, asking if there were any outstanding payments that were needed to be paid upon the purchase and they said "NO". A couple of weeks later I received a bill for £550 for the previous lease holder in 2015. Called Intercounty, again, the conveyancer was not available and will get back to me... I will never trade with them again. There are plenty of other professional, trustworthy and reputable companies to do business with. Pros: Jenny is nice and helpful. I learned a lot of out-of-date Victorian vocabulary which provides an endless source of humour.

If I could give 0 stars I would. absolutely terrible agency, belittling and inhuman, I went without the basic necessities that come with a rented home. I went without hot water for days, no heating all due to a dodgy boiler that leaked so much water to the point it was dripping down the walls and through the ceiling. I had no washing machine for three weeks because it flooded the entire kitchen. I went without any water pressure for months, the list is endless. Not only with all these issues my landlord has the cheek to increase my rent without a written signed document, I was told over the phone and that’s it. The agency itself is diabolical, not a single person I dealt with gave me an inch of respect, I was spoken over and made to feel like a piece of dirt on their shoe, telling me I was the problem when it was them. Never ever rent or buy from this agency, utter disgrace.

Inhuman people who have left me and my partner without hot water or heat for days in the winter without even supplying an electric radiator. Everyday I’m here I’m reminded what a horrible mistake it is to be renting from Intercounty

Absolutely awful selling experience! No communication, unless we made contact. No communication to my then buyer! The sale was passed on to the person who was ment to keep on top of the sale progress, he did absolutely nothing and over the course of time contacted us just once! We started to feel things were not right after over 12 weeks and not much progress! It all ended yesterday when I received a text from my buyer saying he would not be carrying on with the purchase of our house. When I contact intercounty Dunmow I felt that they were not really interested or even cared about how we felt! They simply said get your house back on the market ! If they had been doing their job they were being paid to do, they would have been in contact with the then buyer and would have known there was a problem! We will now loose the house we are buying and have to start all over again! And they just do not care. We feel this situation could have been resolved earlier with them communicating as they should have done ! And were being paid to do so ! I certainly would not recommend as I would hate anyone to be treated in this way.

No one ever answers or deals with requests

They work for landlords that supply mouldy washing machines that are built in. Then say they won’t remove their washing machine and you have to make do. So unhelpful.

Our main point of contact was Lauren. Constantly had to chase her up to carry out the most basic of requests. Literally acted like she couldn’t care less. Not very informative didn’t really seem like she had any clue on what she was doing. As a whole every person we have dealt with within this branch and the property management company have been incompetent and lazy. Really painful experience with them overall.