Dunmow office worst estate agent i have ever dealt with. Checked out 9 days ago havnt heard a peep. Still have my £3k deposit! I have called the office 5 times spoken to various staff who all said they would get back and still nothing!! Going to report to ARLA if it doesnt get sorted tomorrow by 5pm. On top of that i left my pool table at the property which the landlord agreed to buy off me. Have i seen a penny? Of course not. Is it that hard to get back to me instead of saying on the phone you will "look in it" and then not calling me back. Useless.

Absolutely awful selling experience! No communication, unless we made contact. No communication to my then buyer! The sale was passed on to the person who was ment to keep on top of the sale progress, he did absolutely nothing and over the course of time contacted us just once! We started to feel things were not right after over 12 weeks and not much progress! It all ended yesterday when I received a text from my buyer saying he would not be carrying on with the purchase of our house. When I contact intercounty Dunmow I felt that they were not really interested or even cared about how we felt! They simply said get your house back on the market ! If they had been doing their job they were being paid to do, they would have been in contact with the then buyer and would have known there was a problem! We will now loose the house we are buying and have to start all over again! And they just do not care. We feel this situation could have been resolved earlier with them communicating as they should have done ! And were being paid to do so ! I certainly would not recommend as I would hate anyone to be treated in this way.

If I could give 0 stars I would. absolutely terrible agency, belittling and inhuman, I went without the basic necessities that come with a rented home. I went without hot water for days, no heating all due to a dodgy boiler that leaked so much water to the point it was dripping down the walls and through the ceiling. I had no washing machine for three weeks because it flooded the entire kitchen. I went without any water pressure for months, the list is endless. Not only with all these issues my landlord has the cheek to increase my rent without a written signed document, I was told over the phone and that’s it. The agency itself is diabolical, not a single person I dealt with gave me an inch of respect, I was spoken over and made to feel like a piece of dirt on their shoe, telling me I was the problem when it was them. Never ever rent or buy from this agency, utter disgrace.

Inhuman people who have left me and my partner without hot water or heat for days in the winter without even supplying an electric radiator. Everyday I’m here I’m reminded what a horrible mistake it is to be renting from Intercounty

No one ever answers or deals with requests

"Disappointing..."

Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with everything, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full accountability, and again "the property manager" tried to play the fools card stating that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent in every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom?the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.

Disappointing

Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with everything, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full accountability, and again "the property manager" tried to play the fools card stating that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent in every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom?the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.

I just cant describe fully

I just cant describe fully the abysmal experience i am receiving. 1. the list is just too long. not following up any problems i have they send engineers round that don't do the work but intercounty charge me only to find out a year later that it was done. with no apology from them. Huge cost to me reports from tenant not being followed up. like plumbing leaks not responding to my emails a steady flow of different staff , so no personal service over a 3 year period in fact nothing was as promised in brochure. Nothing caused me no end of medical stress, anxiety and worry.

"I just cant describe fully..."

I just cant describe fully the abysmal experience i am receiving. 1. the list is just too long. not following up any problems i have they send engineers round that don't do the work but intercounty charge me only to find out a year later that it was done. with no apology from them. Huge cost to me reports from tenant not being followed up. like plumbing leaks not responding to my emails a steady flow of different staff , so no personal service over a 3 year period in fact nothing was as promised in brochure. Nothing caused me no end of medical stress, anxiety and worry.