We are a tenant through this agency and all the staff are helpful. When we report issues they liase with the owner and organise servicepersons to come by at times around our schedule and every contractor they have ever sent (in two years with a plethora of issues) has been polite and professional and helpful and genuinely motivated to get the job done well- not just a patch up job. If I were a landlord I would be happy to use this company as they do inspections - take photos and keep electronic records of issues raised with these pictures so if you call up, whomever is working can easily be up to speed about the issue. As a tenant they are fair and responsive and always call you back, are happy to receive emails with videos and pictures of issues and keep you in the loop so you can plan your life around repairs - and in our case plan our pups to be either out or aside.

Efficient and hard working team. The two Ben's were good communicators when we were signed up and Jake was great at chasing, communicating and keeping us updated in general. I would recommend Intercounty again. They have good links with other estate agents and accessible on the high street and online.

I spoke to Natasha and Lisa in lets Both seemed very helpful especially Lisa who had a great telephone manner .. I will be using them soon for my next letting

The agent remained in contact from a viewing 18 months prior and, remembering we liked a certain road, contacted us as soon as a sale fell through. We were able to capitalise on the situation and despite a couple of nervous moments, have now exchanged and are looking forward to moving into our new home. I wouldn't hesitate in approaching Intercounty again

I have just completed a tenancy and found Joe to be very helpful and efficient. The other staff I spoke to were also very friendly .

I was not too impressed. Communication in general was poor with Rebecca being part time and Tom - well some time. It appeared they were neither communicating much with each other (both have separate email accounts - not a joined company one) nor with me. All in it was a bit like wading through treacle, and that was after a fantastic start - the contract arrived in no time for the letting agreement (I did have high hopes). I ended up communicating more with the Bishops Stortford branch as they are more available. So in comparison - this left me disappointed and I may wait a few more years again until I am back - like my last time I used Intercounty. Sorry, but no recommendation. Too much hard work for me to keep asking and chasing and checking.

This review was done at the behest of Karl, just after he had secured in principle a sale of our property. I was in truth uncomfortable about writing anything until such time as I knew what he and his team may be like in actually following through on a verbal sale to full completion, but against my better judgement and thinking that if I gave a nice review he might well look after us I wrote the below. Some months later it has transpired that no such service has been forthcoming and the sale in question is now extremely circumspect. As such I retract the below statement. When tested over the duration, the team has not performed. Karl has been professional and polite at all times and ultimately delivered on his promises, which is rare in todays world. We have used Intercounty before and have always found them to be more sympathetic to the pressures and emotions of buyers and sellers alike, more so than other agencies and Karl has continued to build on this reputation.

Dunmow office worst estate agent i have ever dealt with. Checked out 9 days ago havnt heard a peep. Still have my £3k deposit! I have called the office 5 times spoken to various staff who all said they would get back and still nothing!! Going to report to ARLA if it doesnt get sorted tomorrow by 5pm. On top of that i left my pool table at the property which the landlord agreed to buy off me. Have i seen a penny? Of course not. Is it that hard to get back to me instead of saying on the phone you will "look in it" and then not calling me back. Useless.

Very Mixed on Intercounty unfortunately. Start with the positive - Katie beard was great. Communication answered all my …