Hi Callum, We are very disappointed to hear of your feedback. I know both myself and the team have worked with you to resolve the issues you have had & ensure that support was in place, with the electric radiators you mention. After you reported the issues to us we had a contractor at the property within 24 hours. The landlord decided to get a second quote/opinion on the fix recommended, which is what may have caused a delay for you. We work tirelessly to resolve any issues for our tenants & landlords in the swiftest possible timeframes, however we do have to gain authorisation from landlords in order to instruct major works to go ahead. Should you require further assistance, please do not hesitate to get in touch. Best Wishes Reece & the team at Intercounty