Hello Jess Thank you for taking the time to speak with me over the phone. It is extremely disappointing to hear your frustrations. In our conversation you explained that you were upset that the landlords took too long in your opinion to fix the boiler, along with refusing to fix the washing machine in the final days of your tenancy. We work hard to assist our landlords to resolve issues swiftly, creating as little upheaval for the tenants occupying properties as possible. We do have to wait for authorisation before funds can be spent and I apologise for our part in this taking longer than you felt was reasonable. Any changes to rental amounts are always confirmed in writing, with notice given of the changes. Our teams are committed to assisting all of our customers, landlords, tenants, buyers and sellers, in a professional, understanding and helpful manner. We hope your move went well & wish you the best in your new home. Best Wishes Reece