Mixed review for RMJ Jo Rossiter the sales progressor was excellent. Friendly, professional and helpful. 5 stars My experience with their sales team was poor. Pushy and at times rude. Rob

He was very friendly. Rates are exceptable. Grate service

Had a very disappointing experience with this company and the 'Lettings Manager' Harry. We sent numerous emails, calls and texts trying to contact him, he seems to only work 2 days a week and didn't care to respond at times! After viewing a a property to rent we were assured by him that he was aiming to secure the property for us to then be told over a week later after waiting for an answer and via us contacting him that it has been given it to someone else. Had we not contacted him rest assured we wouldn't have heard anything. Even after explaining our circumstances of needing to move out within the month and that we were stressed and worrying about if we had somewhere to go, no respect or courtesy was given, we were just strung along for no reason. Wouldn't use them again. Update 23/07 - I was called by the director Dominic who apologised multiple times for the service I had received and notified me that prior to my review Harry was let go due to his work performance. He seemed very tight on how his staff perform, unfortunately I was the unlucky one that got caught in the cross over. I really appreciated the call and the explanation which has restored my faith in this agency.

L&L have a house to sell. Phoned last week, Robinson Michael & Jackson as we have contacted them in the past and the reviews were good. Nikki was helpful on the phone. People were out, but Andy phoned, 30th Aug. Showed no interest in what I was telling him. "We are very busy", OK. He could "fit me in" in passing Wed 4th. Said I'd phone back, thinking "Never". But I did phone back on Wed. Spoke to another person who said Friday 6th was out but "perhaps" Sat 7th was possible. I said Wed 11th? Ah than depend on a Mr X and a Mrs Y calling him back. OK - he'd email me when it was clear. He never did. Politer, but no interest. Well - L&L has no interest either.

Not happy with my recent experience of driving 2 hours to the viewing, only to find out when I got there that someone had might a considerably high offer on the place of interest. It would have been nice to be told that an offer had been made in advance, especially as we did not even get the first viewing, because it was outside of my budget and we were left very disappointed. Won't be using them again because of this which is a shame, as I think tenants aren't chosen on merit, but on how much money they can offer. I think that it should have been made clear that higher offers were being taken from the get go otherwise I would not have shown interest and spent all that time travelling there. No follow up made either to see if we were interested.

Terrible communication. -Thank you for your response I will email you now, as I don’t know how you would aim to identify me without my full name or any other details.

I would like to note at the outset that my previous experience purchasing a property through Robinson Jackson was very positive. During that transaction, the sales team were extremely friendly, approachable, and supportive throughout the sales process. This makes the contrast with my more recent experience particularly disappointing. In the most recent transaction, my buyer was chain-free, and I was advised initially that matters were progressing normally. In order to avoid delays, I addressed all survey-related issues promptly, including spending approximately £3k on damp remedial works. These works were completed quickly and communicated to the agent. Despite this, progress slowed significantly over the following months. Updates were generally limited to assurances that matters were “in progress,” without clear detail. By February 2025 six months without meaningful movement and with significant personal time pressure, I attended the branch in person. At that stage, it became apparent to me that there was uncertainty regarding the true status of the chain. I later became aware, through another estate agent involved in the wider transaction, that the top of the chain was affected by probate and a tenant dispute with legal implications. This information was not clearly explained to me earlier in the process, and in my view this lack of clarity made it difficult to make informed decisions at an earlier stage. When I communicated my intention to withdraw from the chain due to personal circumstances, including an imminent family commitment, I felt under pressure to continue and was advised that withdrawing would likely result in the loss of my buyer. My interactions with the progress team Tammy, left me feeling that my concerns were not fully acknowledged or addressed in a supportive manner. This reflects my personal perception of those interactions. Following the end of the transaction, I was encouraged to leave a positive Google review, which I found uncomfortable given the overall experience. Buying and selling a home is a significant and stressful process, particularly when time-sensitive personal factors are involved. While I have previously had a good experience with Robinson Jackson’s sales team, based on this more recent transaction I did not feel that communication, transparency, or client support met the standard I would reasonably expect. I share this review to reflect my genuine experience and to assist others in making an informed decision.

Dealt with Hannah mainly, a very unprofessional and inexperienced agency from start to finish, just wanted a quick sell with no empathy or regards to our situation Viewings were completed by young and inexperienced people

AVOID AT ALL COSTS – Robinson Jackson is a Disgrace! My experience with Robinson Jackson has been appalling. For over two years, I endured serious heating and hot water failures, freezing temperatures as low as -1°C, and dangerous electrical hazards—all while they ignored my reports and gaslit me. Their chosen plumber repeatedly failed to show up, with zero communication. Forcing me to take over 20 days off work, only for him to make things worse or not turn up at all. The landlord even cancelled an emergency plumber during -1°c internal temperatures, just to cut costs. After I finally complained, I was issued a retaliatory Section 21 eviction within hours. Throughout my whole tenancy I was met with relentlessly unprofessional behaviour and have been outrightly insulted on many occasions by the workers of this rather large company. I genuinely cannot belive how I have been treated. Not even once missing a payment!? They lied, falsely claiming I had refused access, when in reality, I had done everything possible to accommodate their incompetence. The airing cupboard nearly caught fire twice due to electrical failures they knew about. Instead of fixing it, the landlord dangerously bypassed the fuse box rather than spending money on a proper repair. They breached UK GDPR laws by failing to provide full records in response to my Subject Access Request (SAR)—I am now escalating this to the ICO. They stole money from me, eventually refunding the £4,600 but then insulting me with a pathetic £250-£500 "compensation" offer, despite my thousands in financial losses and huge energy bills, for heating i wasn't even getting!? Even after I moved out, they failed to contact me about my deposit or keys, forcing me to chase them and waste even more of my time!? If you value your time, safety, and money, stay FAR away from Robinson Jackson. Their disregard for tenant rights, dishonesty, and negligence is shocking. They are the WORST letting agent I have ever encountered.

Called yesterday, asked Ellie to give me 30 seconds so I can go in doors so she can hear me better. She put me on hold without warning and left me on hold. I hung up after waiting and called back today. When asking why I was put on hold without any notice she replied "I don't know, office was busy". I tried to ignore and move onto information about the property but her tone and attitude implied she was not bothered to speak about the property I was interested in. Usually I don't make negative comments but rudeness is unacceptable. You're a salesperson... Sell.