Dear Nicole, Thank you for taking the time to leave your feedback. I’m sorry to hear that your experience did not feel as positive or supportive as we would have hoped. Your comments are important to us, and I regret that you came away feeling this way. Throughout the marketing of your property, we really did try our best to assist at every stage. We worked hard to secure interest and were pleased to achieve an offer at the higher end of the market value. Unfortunately, the buyer’s withdrawal was due to circumstances entirely outside of our control, and I completely understand how frustrating and disheartening that must have been for you. I also want to reassure you that we would never intentionally push for a quick sale. Our advice throughout was based on the prevailing market conditions and what we genuinely believed would give you the strongest chance of securing the right buyer. I’m sorry if this was not how it felt from your perspective — it would never be our intention to come across as anything other than supportive and empathetic to your situation. If you would like to talk through your experience in more detail, please don’t hesitate to reach out. I’m always here and very happy to discuss things further. Warm regards, Lily