Good Afternoon, Thank you for taking the time to leave a review. We take all feedback seriously, however have been unable to locate any record of you on our system, which makes it difficult for us to address the concerns raised. Clear and timely communication is something we pride ourselves on and would be keen to resolve any genuine issues. We would welcome the opportunity to clarify this matter if you could please contact us directly with further details so this can be looked in to properly. Kindest Regards, Lily - Branch Manager gravesend@robinson-jackson.com