I would like to note at the outset that my previous experience purchasing a property through Robinson Jackson was very positive. During that transaction, the sales team were extremely friendly, approachable, and supportive throughout the sales process. This makes the contrast with my more recent experience particularly disappointing. In the most recent transaction, my buyer was chain-free, and I was advised initially that matters were progressing normally. In order to avoid delays, I addressed all survey-related issues promptly, including spending approximately £3k on damp remedial works. These works were completed quickly and communicated to the agent. Despite this, progress slowed significantly over the following months. Updates were generally limited to assurances that matters were “in progress,” without clear detail. By February 2025 six months without meaningful movement and with significant personal time pressure, I attended the branch in person. At that stage, it became apparent to me that there was uncertainty regarding the true status of the chain. I later became aware, through another estate agent involved in the wider transaction, that the top of the chain was affected by probate and a tenant dispute with legal implications. This information was not clearly explained to me earlier in the process, and in my view this lack of clarity made it difficult to make informed decisions at an earlier stage. When I communicated my intention to withdraw from the chain due to personal circumstances, including an imminent family commitment, I felt under pressure to continue and was advised that withdrawing would likely result in the loss of my buyer. My interactions with the progress team Tammy, left me feeling that my concerns were not fully acknowledged or addressed in a supportive manner. This reflects my personal perception of those interactions. Following the end of the transaction, I was encouraged to leave a positive Google review, which I found uncomfortable given the overall experience. Buying and selling a home is a significant and stressful process, particularly when time-sensitive personal factors are involved. While I have previously had a good experience with Robinson Jackson’s sales team, based on this more recent transaction I did not feel that communication, transparency, or client support met the standard I would reasonably expect. I share this review to reflect my genuine experience and to assist others in making an informed decision.