Romans

The branch staff were great at the start of our sale - regular communication and helpful - and the two star review is no reflection on them. However, we were disappointed in the service in the end, once we had received an offer and were …

Property not cleaned and ready for me to move in on my arranged date. Had to move in to a dirty property and re-arrange deliveries for after professional clean. Professional clean not until 4 days later. Nobody taking responsibility for this. Not a very good start.

Disappointed with Ashtons in Stockton heath tunic communication with clients and it's so easy to pick up the phone and tell me the client backed out of the sale 2 weeks ago, so back to square one again

AVOID!!! Awful experience, at vantage house in hook. Romans promised us many things before we went there as the place is falling appart we asked for the windows mould to be sorted along with the walls. My partner had a huge allergic reaction as the did not deep clean after us requesting this as a cat had lived in there prior. I have multiple photos from other residents with damp walls, mould ect an elevator that has not worked for a few years. We had to contact the council when living there which they agreed it was unlivable. They have upped there prices. They never gave a thought or care for peoples health, it was always a money issue. Completely rude and once your in a contract with them they happily break the tenancy rules but will argue their way through you ending the contract due to this. The companys a massive fraud. All images on right move are not up to date the place does not look like the photos because if they actually took photos that were up to date no one would put an offer, romans by far gives you the worst customer experience they need to be shut down. I will never return to them again.

Please be very careful before choosing Romans to manage your property. They so called managed our property for 2 years and this was the first time we had let a property. Romans are very good at taking the money from the tenant but very poor at passing it on to us the landlord. Over the 2 year period we had to chase Romans for payment on numerous occasions even though they had been paid by the tenant. Also, when we had a maintenance issue with the property, they did not liaise with us and left it to the tenant to contact us direct, which made the issue worse and created discomfort fir the tenant. In short, Romans are not worth the money they are going to take from you!

Always confusion which Ashton branch 😔 because no direct phone no on sale/to let boards. …

Avoid this estate agents at all costs. They messed up around for weeks. Sarah, one of the agents, was completely incompetent. For one viewing, we took time to travel to the property only to arrive and have …

House sold for £110,000 less than we were pressured to list at. Did not feel they had our best interests as sellers at heart.

There seems to be a complete lack of care for their tenants and their wellbeing. I am now on day 16 without heating in my property, the hot water only getting sorted on day 15. I have asked Romans countless times what they do to provide …

House sold for £110,000 less than we were pressured to list at. Did not feel they had our best interests as sellers at heart.