Reply from Romans: Dear Marius Avram, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any … More
Romans
257 Fleet Road, Fleet, Hampshire, GU51 3QW, South East, UK, GU51
4.1
1,870 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Not the best experience
Reply from Romans: Dear Kate
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from … More
Been a while since I used an estate agent. After my experience with a call to Romans in Fleet this year hope its a while again. Cocky, over confident and rude. Anyone can do what you do so dont make out you are special. Decided to use …
Reply from Romans: Dear Sir
We appreciate your feedback and thank you for taking the time to leave us a review. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We … More
Slimy sneaky estate agents who find it appropriate to shout down the phone at you once you explain that during a global pandemic you are finding it difficult to move out. Please please do not use !
Reply from Romans: Hi Mr Gilley we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Fleet office. We strive for nothing less than excellent service, and we always take it very seriously when we … More
All I'll say is..... No comment!
Reply from Romans: Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction … More
I have problem with the communication. For example today it’s the 4/2 and I still have not received rent for January and still have not received any information about it! …
Reply from Romans: Hi Bengt, It’s really important to us that 5* service and communication is provided to our customers at all times as want to deliver the best possible experience but really regret you feel haven’t received this from us. We understand … More
Slimy sneaky estate agents who find it appropriate to shout down the phone at you once you explain that during a global pandemic you are finding it difficult to move out. Please please do not use !NegativeQuality, Professionalism, Value
Reply from Romans: Hi Mr Gilley we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Fleet office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk. Mandy Klopper – Customer Relations Team
Poor customer service, poor communication....just poor all round.
Where do I start
Reply from Romans: Hi Steve, Our apologies we haven't been able to respond to this sooner. We're disappointed that you haven't been satisfied with the experience you've had with us. Could you please contact me directly on 01344758596 or write to me at … More
In an endless parade of incompetent estate agents ROMANS took the biscuit. Stood us up on three arranged viewings after we took time off work to do so. "We had the wrong number for you" shoddy, unprofessional, DO NOT USE. Whatever retort they post below should be ignored.
Reply from Romans: Hi Frazer, we’re really sorry to read that you’ve been unhappy with the experience you’ve had with us and our team at Fleet when attempting to view a property. We consistently strive for exceptional service and it’s a shame to hear you … More
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Website: http://www.romans.co.uk/
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