AVOID!!! Awful experience, at vantage house in hook. Romans promised us many things before we went there as the place is falling appart we asked for the windows mould to be sorted along with the walls. My partner had a huge allergic reaction as the did not deep clean after us requesting this as a cat had lived in there prior. I have multiple photos from other residents with damp walls, mould ect an elevator that has not worked for a few years. We had to contact the council when living there which they agreed it was unlivable. They have upped there prices. They never gave a thought or care for peoples health, it was always a money issue. Completely rude and once your in a contract with them they happily break the tenancy rules but will argue their way through you ending the contract due to this. The companys a massive fraud. All images on right move are not up to date the place does not look like the photos because if they actually took photos that were up to date no one would put an offer, romans by far gives you the worst customer experience they need to be shut down. I will never return to them again.
Romans
257 Fleet Road, Fleet, Hampshire, GU51 3QW, South East, UK, GU51
Review
See all reviews of RomansReply from Romans: Dear Kelly Guarda,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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Website: http://www.romans.co.uk/
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