I spoke to Chris multiple times on the phone throughout the process of securing our property; he was always helpful, kind and reassuring. I also appreciated the clear and straightforward emails that I received from Yazmin. The only disappointing part of the process was that we were not allowed to store items in the storage room of the flat prior to assuming the lease, despite having the consent of the current tenants to do so. I appreciate that the inventory list had to be carried out. However, the procedure is inconvenient for students and resulted in further expenses. Despite this, my overall experience with Umega thus far has been positive.