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Umega Lettings - Edinburgh

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Umega has managed our property in Edinburgh for a number of years and the service has been faultless whether they are organising maintenance, managing departing tenants, organising inspections, managing remedial works, or the process of marketing. Most recently from the moment we were notified our tenants were leaving Umega were on the case and within a matter of days had remarketed the property and identified the works required to ensure the property was up to scratch. Being an overseas landlord we relied on Umega to organise everything and can genuinely say there wasn’t a moment in the process where we didn’t feel up to date and supported. Everyone we spoke to at Umega was super efficient, responsive and enormously helpful. They have genuinely been a pleasure to work with and we cannot recommend their team highly enough. A particular thank you to Lucy and William!

Reply from agent

It's great to hear things are going well Rose; thank you. I'll pass this onto Lucy, William and the rest of the team

5.00 /5

My experience with Umega lettings has been super positive all around - such a happy, stress-free experience for me, and they have made me feel that they understand my emotional attachment to the property they are managing for me. All the staff have been prompt in their messaging, extremely friendly and helpful from the start and at all times - and it's been a particular joy to work with William lately - thank you so much!

Reply from agent

Stress-free experience - that's what we try to do!!! This is amazing feedback, so thank you Anja! We understand that the properties we manage are landlord's biggest assets (often having been their own home at one point in the past) and they are tenants homes, their sanctuaries...so it's so good to hear that this came through when we've dealt with you. We'll make sure William knows how much you've appreciated working with him. Thanks again!

5.00 /5

I recently went through the process of swapping into a tenancy agreement at a property with Umega. They have been, by a clear distance, the best letting agents I've worked with. Simon Douglas and Storm Lomax, in particular, who handled my swap over/application at different stages were both excellent. They both responded very quickly to any questions I had, provided clear and useful guidance, and worked flexibly and constructively to accommodate the particular details of my case. They were also positive, enthusiastic and a general pleasure to work with along with everyone else I encountered at Umega, who I would fully recommend to anyone.

Reply from agent

Thank you David. We're delighted to welcome you into the Umega family. Tenancy swap overs can sometimes be tricky so great to hear things went so smoothly.

5.00 /5

From the first moment of emailing Umega I had very professional and very helpful communication from Robert, Claire and Upod3 team. They were understanding of my current position and were very quick to respond as I was setting up my flat to let in a timely manner. Would highly recommend Umega to any potential landlords.

Reply from agent

Harris, this is great to read. thank you for your feedback.

5.00 /5

Umega Lettings have been an absolute dream to have as our letting agency. Their professionalism, responsiveness and friendliness made our time with them an absolute pleasure. Very quick with repair requests and always checking in with us. What was the best part of our experience was that they put tenants first, ALWAYS, and are very reasonable and understanding of any situation. They gave us an opportunity to polish up a few cleaning jobs after out tenancy ended so that we would not be charged for cleaning, an example of how caring and amazing they are! Special mention must go to Erin Whyte who was our relationship manager throughout our tenancy and Emily Hazlitt who helped us through the initial stages of the process before moving into the property. My greatest appreciation goes to Erin and the entire Umega team for making our experience very smooth. I cannot recommend Umega enough!

5.00 /5

I had a great experience with Umega from start to finish. The viewing and securing experience was as stress free as possible and every staff member I spoke to was helpful and accommodating. However, the real star was Erin Whyte, the best property manager I have ever had! She was always quick to reply to emails and fill out forms, even helping me move flats by responding to other agencies' reference requests within a matter of hours! Erin's friendly, helpful attitude and reliability made me feel sure that I could rely on her in any event. She is a credit to Umega and I wish she could manage all of my future properties.

Reply from agent

Simon, so good to hear Erin shining bright! Please do rent with us again!!

5.00 /5

The Umega Team are absolutely brilliant, Erin for Relationship Management, David for Property Renovation and Maintenance, Nikki for Project Management and Emma for Renting Properties. I cannot fault them and would highly recommend Umega to Tenants and Landlords alike for a very professional service. It is great to have the support of such a wonderful team.

5.00 /5

We're moving into our new flat in a couple of weeks, and the application and moving-in process with Umega has been so easy! Emma and Rebecca have been so helpful and responsive to any questions we've had, and the whole process has been so clear and simple at every stage. It's meant we can just be excited about moving instead of stressed - would definitely recommend Umega, my best experience with a letting agent so far!

5.00 /5

My experience with Umega has been very positive right from the start. From my first discussion with them they were able to explain the various stages involved in letting my flat. All the staff were very helpful and nothing was too much bother for them. I would particularly like to thank Mohammad, Natasha and Callum for keeping me informed about how things were progressing throughout the whole process. I found them not only relaxed and friendly but also efficient and conscientious. Finally I would like to say that I would have no hesitation in recommending Umega to anyone interested in renting or letting property.

Reply from agent

This is so good to hear James - thanks for taking the time to write such a detailed and kind review! The triple-threat of Mo, Callum & Natasha will be so happy to hear how pleased you are :)

5.00 /5

I'm very happy with the service that Umega Lettings provides. Natasha found excellent tenants within a week of marketing my property in central Edinburgh and facilitated the whole letting process seamlessly. She kept me informed throughout and answered any queries I had quickly and effectively. Letting my property has been an easy and positive experience and I like very much that I get a detailed financial statement every month from Umega. I highly recommend Natasha and the Umega team. Thank you.

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Umega Lettings 10 Lister Square, Edinburgh, EH3 9GL, UK, EH3

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