Stress-free experience - that's what we try to do!!! This is amazing feedback, so thank you Anja! We understand that the properties we manage are landlord's biggest assets (often having been their own home at one point in the past) and they are tenants homes, their sanctuaries...so it's so good to hear that this came through when we've dealt with you. We'll make sure William knows how much you've appreciated working with him. Thanks again!