All of my dealings with Umega Lettings have been very positive. They were very prompt at getting back to me about organising viewings and their information pack is full of great tips for people who are new to renting. Jacqueline was very friendly and accommodating while dealing with queries about the lease signing and key collection.

Overall experience meh, however Gemma made the moving out process smooth, was very helpful, and very fast to reply and assist me

I am renting a 2 bed flat with my partner. Initially Umega were absolutely fantastic, but it has been difficult to get a response on queries after we signed the lease. Since moving in we've had to report a couple of issues, mainly the gas …

Got canceled for viewing the flat at the last moment when I almost reached the place But got reach out from the team for rescheduling. Let’s see

Easy enough to deal with given the other options in Edinburgh. If you have an issue in the flat they will take their sweet time to fix or send you google articles on how to fix it yourself. Their cleaning fee at the end of tenancy is a bit ridiculous but then again all agencies take advantage of this even though flats are not clean when you get the keys. Lastly their start and end of tenancy revisions are not at all held by the same standards so take your own pictures of everything when you move in and I mean everything even a single hair on the carpet that isn't yours.

I have just started renting with Umega and I had one unfortunate incident during the move-in process which easily could have been avoided. Despite arranging a meeting at the property four weeks in advance for key collection/move-in, Umega …

Offered to move our original booking to a later time but then didn't update their system. Arrived at the address and called as no one was there to meet us. Got told that they couldn't let us in as we had missed our appointment at 10 taking no ownership that it was their fault for not updating their system. Also did not offer to try and help in anyway saying that we should have checked for a confirmation email. Despite it being their fault they didn't offer to squeeze us in at the end of the day...very disappointed as we had travelled a fair way to see this house.