Offered to move our original booking to a later time but then didn't update their system. Arrived at the address and called as no one was there to meet us. Got told that they couldn't let us in as we had missed our appointment at 10 taking no ownership that it was their fault for not updating their system. Also did not offer to try and help in anyway saying that we should have checked for a confirmation email. Despite it being their fault they didn't offer to squeeze us in at the end of the day...very disappointed as we had travelled a fair way to see this house.