Incredibly inept staff who promise to send forms right after the phone call only to need repeated call backs with reminders over several days to actually send it. By this point the property had already gone. Save your time and go somewhere else.

Terrible experience as the other tenants rating 1 star. Here're some anecdotes we had with them: - Prior to us leaving the flat, they suggested a cleaning company that was meant to be the same that cleaned our flat before our tenancy. Turned out the lady has never been in our flat before, so we asked again for the real one. Turned out the second was ~£150 cheaper. - Dump issues all over the flat (floors, skirting, walls) were referred to lack of ventilation from our side, until they finally decided to fix it. - Dump contractors shared keys with the painting contractor accessing our flat without notice. Thought we we're being robbed! - Boiler was not working properly since day 1, but all our requests for fixing it were denied until it exploded. Installation date: 1997. .... Our tenancy lasted exactly 2 years, and we still rage when remembering one year after. A general arrogant attitude and despise for the tenant is all you'll get from them. AVOID at all cost. Alex

I can't believe how little this agency cares about clients. Last November we were interested in a flat to rent and we stayed to see it and nobody showed up, we wasted our time and they didn't even pick up the phone afterwards. A few days ago they called me to see an apartment today and they told me that the same morning they would call me to ask if I would come to the appointment. No one has called me so I decided to send an email myself. I asked if the appointment was still standing, to which I was answered that the property was no longer available. I don't have to be behind an agency, I don't have to waste my time when it's its job. At the time the property was no longer available they should have contacted me to cancel the visit. I am not interested in any other property of this agency and more reading the opinions of other users managing problems in the apartments.

Absolutely disgraceful company. I've rented for the past 8 years and in all my experience of reasonable and difficult letting agents, Northwood UK is by far the worst. Where to start? -As not all the tenants are UK Citizens, we were charged double the standard deposit. -A handyman was given the keys and entered the property without notification from Northwood UK. So my partner came home alone to find things moved and thought the place had been robbed. -We were charged 50 pounds because the outside of the windows had not been cleaned. This is absurd given the state of the flat when we rented it, but as we didn't have photographs to prove otherwise, we has this deducted from our deposit. When I asked for the third time for the receipt, Claire simply re-sent another image of the 'dirty' windows, without any accompanying text. I expect this sort of petty behaviour from a teenager, not someone who is supposedly a 'professional'. -After our lease ended on the agreed date, Northwood attempted to charge us 78 pounds because the flat was not filled for three days after our lease ended. They had 7 weeks notice to fill the flat, and were attempting to charge us for their own inability to find a suitable tenant! -We were told we HAD TO take out insurance for the furnished property (with the expectation that we would use the company they supplied the details of). Surely the landlord is required to insure their own belongings? It certainly sounds like Northwood will be making money from unsuspecting tenants through referral money for a service that is not compulsory. My tips for dealing with Northwood Edinburgh if you are already unlucky enough to hold a lease with them and have any problems with return of your deposit: -Clean outside of windows and take photos after you've cleaned them. -Check the tenancy agreement for details stating they can claim (whatever price they want) to have things such as the above addressed. -Take them to the Property Ombudsman. -Take your grievances to their Director. -Leave reviews here and on alltenants. My tips if you're looking at renting from Northwood UK. -Don't. ##Update. By contrast we have just finished a tenancy of 18 months with DJ Alexander. They have been nothing but helpful through the entire process and I have zero complaints about them. Find a house with them if you can! Brilliant for tenants and landlords alike!

Very poor experience

If you have the bad luck to meet these guys, be aware: first they will request you to pay the deposit and one month of the rent in advance and after they will do a "check" of your personal details; if there is anything wrong, you will be not refunded and you will stay without tenancy contract. If you pass their check, note that they will increase the rent price as soon they can (property owners are not even awarded of it). A very rude woman will visit your accommodation every 2-3 months and take pictures in every room. Even if this inspection is not mentioned in your contract, they will do it and ignore if you complain. Also, they will give you problems to do any reparations or solving any issue in the property. Be aware that they do not pay landlord license. Please check the property is on the landlord registration website or ask in Citizens Advise. When you finally end the tenancy, even doing a deep cleaning, the will charge you £80 (+ £20 of administration) for cleaning any signs of dust, searching in the most hidden objects. I would not recommend this agency to my worst enemy, stay away if you are still at time.

Absolutely ABYSMAL service, maintenance issues need reported several times before anything is done and staff are utterly rude and instead of offering any kind of sincere apology they shirk away and deny all responsibility shifting it to the tenant, avoid them at all costs

Most unprofessional letting agency I've ever contacted. Do not bother with them as they will never get back to you on your application, even if it is a simple no. Very rude.