Watch out at tenancy checkout, they might hold even half of your deposit for "needed cleanings" and "administration fees". ROBBERY

The worst agency! They only care about the landlord and no the tenant! I never had a tenancy agreement with the agency, a wall in the bathroom had a whole for 3 months, the bathroom was in a really bad condition since May 2021 and it was fixed at the end of February this year!

Very bad service, don't know why they need so many guarantors.

Enquired about a property I had found to rent, used the website to enquire about a viewing however asked about dogs since they're advert was poor and didn't state this. Specifically mentioned in my initial email about dogs and if they don't then I don't require any further viewings. Recieved a email following day about viewings and if I wanted to go ahead with one. (Didn't answer my dog question) so presuming this property would consider my dogs. So replied saying yes I would like a viewing. No reply, so phoned to see if they got my email to get a very very rude man on the phone, saying this property doesn't accept dogs!!!! No apology , just a sorry our adverts are shocking and don't state about pets, or sorry this property doesn't, in a more customer friendly way.

Would not recommend. Ridiculous over charge for a rented property. The cleaning fees at the end are also over way over the top, especially when the flat was not clean in the first place when I moved in.

Absolutely horrible agency. I got conflicting information multiple times one what forms needed filling out and overall their application process was poorly explained. When I turned up for my viewing (which had a set time) many other people for different times were queuing outside. There was no organization in selecting who would view the property next so I don't know why they even had us book times. So everyone just had to wait around untill we got our shot and just put all our plans for the day on hold while waited for them.

Incredibly inept staff who promise to send forms right after the phone call only to need repeated call backs with reminders over several days to actually send it. By this point the property had already gone. Save your time and go somewhere else.

Terrible experience as the other tenants rating 1 star. Here're some anecdotes we had with them: - Prior to us leaving the flat, they suggested a cleaning company that was meant to be the same that cleaned our flat before our tenancy. Turned out the lady has never been in our flat before, so we asked again for the real one. Turned out the second was ~£150 cheaper. - Dump issues all over the flat (floors, skirting, walls) were referred to lack of ventilation from our side, until they finally decided to fix it. - Dump contractors shared keys with the painting contractor accessing our flat without notice. Thought we we're being robbed! - Boiler was not working properly since day 1, but all our requests for fixing it were denied until it exploded. Installation date: 1997. .... Our tenancy lasted exactly 2 years, and we still rage when remembering one year after. A general arrogant attitude and despise for the tenant is all you'll get from them. AVOID at all cost. Alex

I can't believe how little this agency cares about clients. Last November we were interested in a flat to rent and we stayed to see it and nobody showed up, we wasted our time and they didn't even pick up the phone afterwards. A few days ago they called me to see an apartment today and they told me that the same morning they would call me to ask if I would come to the appointment. No one has called me so I decided to send an email myself. I asked if the appointment was still standing, to which I was answered that the property was no longer available. I don't have to be behind an agency, I don't have to waste my time when it's its job. At the time the property was no longer available they should have contacted me to cancel the visit. I am not interested in any other property of this agency and more reading the opinions of other users managing problems in the apartments.