Some eight years ago I rented out my Edinburgh flat through Northwood and was very happy with the service I received. I recently wanted to rent out my same property so again approached Northwood. My initial contact with Lewis Mallen was very efficient and professional and Lewis found suitable tenants for my flat in less than one week. My contact with the Edinburgh office re the necessary paperwork was also smooth and efficient, I highly recommend the services of Northwood, Edinburgh.

I am glad I chose this company, very approachable all things considered. Quick responses to queries and paperwork kept to a minimum.PositiveResponsiveness, Value

We moved our flat letting to Northwood in late 2020 having just fully renovated it. We had become tired of impersonal service and a lack of response from our previous agent. From the start the Northwood team have been very attentive to our needs despite the whole Covid 19 lockdown situation. Prior to letting we had very helpful discussions with Northwood including regarding the rent. Subsequently, following their advice when there seemed to be little acceptable interest in the property, we set a lower rent we were happy with that recognised the difficult state of the market in the Covid 19 climate. Within a few days we had an application, our tenant had moved in and rent in the bank. The office staff are extremely helpful and quick to respond to emails and requests. For example: we needed to provide a new vacuum cleaner for the flat and the office were happy to receive an Amazon order we placed and put it in the flat. When the new tenant moved in and asked for it to be removed as they had their own, Northwood collected it, labelled it and dropped it off to be returned to Amazon. That's a responsive and confidence building service! It is early days yet as we have only been with Northwood since mid-December and the first tenant has only been in place for under 2 months but we are very happy with the service and convinced that we made the right move to switch our letting agent and join Northwood.

It is very kind and serious agency,I highly recommend them. I never had any problem with them.

No hassles, no issues with Northwood and everything was dealt with quickly and professionally when moving

Overall Northwood was easy to deal with. They were professional at the initial viewing and conducted individual viewings rather than group ones which shows they actually care about the tenants they choose. The agency was generally quick to respond to emails and phone calls, but there was no particular person assigned to my property so I never knew who to call. Also, when there was a maintenance issue with the boiler, I was required to call the insurance company, which I would have thought was the landlord's responsibility. My main issue was that an initial 150 pounds was added to my first month's rent to cover the landlord's "expenses" without any warning. Northwood framed it as the landlord's decision; however, as a letting agency I don't think they should allow their clients to be taken advantage of in that way. Other than that, however, there were no unexpected charges.

really helpful and positive at first communicative and supportive but seems like they're doing some weird stuff low-key wrangling us out of money and sneaking extra charges and costs on us, and being really edgy about rent changes and pressuring us to spend £700 on specialty cleanup crews in order to get our deposit back. idk good customer service but shady money handling.