Started off with a good relationship with the agency and then during winter of 2018 for a whole month our boiler was broken and we were without hot water or heating for one of the coldest winters recorded in Scotland in recent years. By law, agencies are required to fix issues as severe as this within days according to the Landlord and Tenant act (1985). When we sought after compensation (just 3/4 of the rent for the affected month) after the fact we were led on for months and months and ultimately ignored, even when we asked to speak to landlord directly about it. Terrible attitude and certainly played around the law in regards to living conditions for tenants. Disappointing as neighbours told us what an improvement we were on the previous tenants, a shame the agency wouldn't want to keep good tenants in their properties.

Started off with a good relationship with the agency and then during winter of 2018 for a whole month our boiler was broken and we were without hot water or heating for one of the coldest winters recorded in Scotland in recent years. By law, agencies are required to fix issues as severe as this within days according to the Landlord and Tenant act (1985). When we sought after compensation (just 3/4 of the rent for the affected month) after the fact we were led on for months and months and ultimately ignored, even when we asked to speak to landlord directly about it. Terrible attitude and certainly played around the law in regards to living conditions for tenants. Disappointing as neighbours told us what an improvement we were on the previous tenants, a shame the agency wouldn't want to keep good tenants in their properties.

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Note of Complaint. I booked a viewing for a property with Claudia for today at 09/01/2019. I asked Claudia when the applications would be processed for the property, to which she assured me several times that no applications would be processed until the end of this week (10/01/2020). My

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Note of Complaint. I booked a viewing for a property with Claudia for today at 09/01/2019. I asked Claudia when the applications would be processed for the property, to which she assured me several times that no applications would be processed until the end of this week (10/01/2020). My partner and I both took time off work to view this property, but 2 hours before our viewing we are sent a cancellation text. I phoned Claudia up immediately after the text for an explanation; surely this text must have been sent in error... Claudia informs me "We got a good application and we decided to process it -- This is the way we work" Well, Claudia & co... the way your company works is totally DISRESPECTFUL, DISHONEST and SHAMEFUL!!

Do not believe the glossy website, or the review of Daniel Denisiuk, below, whom can be quite clearly seen to be an ELC staff member. I own a neighbouring property and have found the maintenance unacceptable and the integrity of the tenants accommodated in the ELC owned property above me, at best to be downright antisocial and at worst, to be grossly affecting the insurance liability, required for the building. As such, official complaints have been made to the business and to date these have been ignored. All outstanding complaints have now been forwarded to the relevant agencies for escalation. Please consider my 15 years of selfish, ignorant and neglectful experiences of them, before you unwittingly utilise the services, of Edinburgh Letting Centre Limited, or Panacea properties Limited, as they may also be known. Zero stars.

The male agent who shows the flats is quite rude and off-hand.

Do not believe the glossy website, or the review of Daniel Denisiuk, below, whom can be quite clearly seen to be an ELC staff member. I own a neighbouring property and have found the maintenance unacceptable and the integrity of the tenants accommodated in the ELC owned property above me, at best to be downright antisocial and at worst, to be grossly affecting the insurance liability, required for the building. As such, official complaints have been made to the business and to date these have been ignored. All outstanding complaints have now been forwarded to the relevant agencies for escalation. Please consider my 15 years of selfish, ignorant and neglectful experiences of them, before you unwittingly utilise the services, of Edinburgh Letting Centre Limited, or Panacea properties Limited, as they may also be known. Zero stars.