ELC Sales & Lettings
ELC Sales & Lettings
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1.00 /5
disappointing experience as tenants. began smoothly until after we moved in. From then, we experienced slow response to repair requests, door coming off hinges left unfixed and simply latched in place, kitchen cupboards falling apart. property had been vacant at viewing and freshly painted so had hoped it would be well looked after. At approx 5months into tenancy we had our first flat inspection, where we pointed out the various minor issues that needed fixing and agent agreed to push through repairs that had been left ignored. Soon after, we received a no-fault eviction notice as landlord wanted to refurbish the kitchen. Agency were unsympathetic and unhelpful throughout the entire process, with very little transparency. Upon moving out, we noticed mould on various items that had been stored and not frequently used during our short tenancy. Property rented by Mr & Mrs Pickering, in West Port area. Please avoid.
1.00 /5
We recently tried to rent a one-bedroom flat in Edinburgh for just over £1000 per month through ELC Sales & Lettings as a couple, both working full-time. Despite having a solid rental history and no issues in the past, the experience with ELC was deeply frustrating and unnecessarily stressful. Firstly, ELC does not handle referencing in-house. Instead, they rely on a third-party service called Let Alliance, which uses an automated AI system to assess references. There are no real people involved in the process, meaning your actual financial situation including bank statements, payslips, or proof of affordability is completely ignored. In our case, the system rejected us for not meeting income requirements, even though we would no longer be paying rent at our previous property once we moved, a key detail the automated system failed to take into account. Even more concerning is the fact that ELC asked for a full deposit to be paid before referencing was completed, and well before any contract was signed. This is not a standard practice with most reputable agencies. Now that the referencing has failed, we are having to wait 2 to 5 working days just to get our own money returned. Throughout the process, we found ourselves constantly chasing ELC for updates. Communication was poor, and the entire application process was far more stressful than it needed to be. There was no personal touch, no support, and certainly no flexibility or understanding of real-world circumstances. In short: Impersonal, AI-only referencing. Deposit required before referencing. Poor communication and support. Time-wasting and stressful process. Never again. I would strongly recommend others to avoid ELC Sales & Lettings and save yourself the time, stress, and frustration. There are better, more professional agencies out there who will treat you like a human being, not just a data point in an algorithm.
1.00 /5
Rude, unprofessional and incompetent. Wouldn’t recommend ELC’s services to anyone. Incredibly disappointed with our experience.
1.00 /5
Don’t know why they have such good reviews. Contacted 4 times to arrange a viewing and never once received a response albeit an automated reply telling me they’ll get in touch.
1.00 /5
Not a great look for the company when the company branded car is being driven over the speed limit and tailgating people who are driving at the speed limit. Is anything really that urgent at 9:15am on a Sunday morning?
1.00 /5
0 if possible. Attempt to tie tenants into contracts and not helpful in the slightest.
1.00 /5
Well where to start… Viewing and prior to keys was excellent. Since getting the keys only word is shitshow… got the keys and inventory was 1week/2 weeks late as well as certificates for safety. Not hot water, no heating and now power. Scottish power came to do a bypass on meter to sort heating but still no hot water. This has been reported however with landlords having 24 hours to fix this and this is not resolved nearly 12 hours later… I would not recommend and this is my first property and ultimately enough to put me off renting for life. No the greatest of experiences.
1.00 /5
1.00 /5
1.00 /5
Worst company ever
Contact details
Sales Phone:
Sales Email:
Lettings Phone:
Lettings Email:
Opening hours
Monday-Friday: 09:00 - 17:00
Address
162 Bruntsfield Place, Edinburgh, EH10 4ER, UK, EH10
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About
We have been Managing and Letting properties since the early 1990’s. ELC was established in January 2003. We currently manage properties throughout the Lothians and have five key letting agents all of whom make it the special customer focused organisation it has become today. ELC has years of experience in property management. If you would like to hear more about our comprehensive, full property management service, please get in touch or browse FAQ section of our letting agency website! We would be delighted to hear from you. We also provide Tenant Find Only service, HMO management and Buy to Let advice. As an HMO specialist agency, we can assist you with HMO applications and certificates. Our aim is to sustain steady growth whilst maintaining our high standards and excellent relationships with both our clients and tenants. We aspire to provide you with a service second to none, so you’ll keep coming back to us again and again. We know what we are talking about – most of our landlords have been referred to us by other satisfied landlords.
Our team
Fraser Jamieson
Rowan Wilkie
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