Good experience

They did right by us a few times, but a very sudden rent hike makes me think they're headed the Airbnb route. Theyre pretty good as a rental company, normal levels of frugalness.

It was good experience with ELC Sales & Letting.

Talking as a tenant, they were Ok until we found a property and paid 6 months upfront to rent it but when our landlord wouldn't return our deposit (which he also did to the previous tenants) we tried to let them know but they were not interested..

An overall good and acceptable experience, they were quick to fix a broken shower and ordering a new fridge, however the flat was not very clean upon moving in (such as pubic hair in the shower, discussed it via email with pictures, etc) and they also charge £30 for a tenant reference that took 1 minute to complete via a link, hence the 3 stars.

I wrote a review and this corrupt, incompetent jobsworth of a company had google take it down. So let me re-clarify; this ‘agency’ left us without heating for 6 months during a full winter period; has left us without a functioning fridge freezer for 21 weeks (and counting); left us with a broken washing machine for weeks at a time on many occasions inclusive of now; tried to issue us with an eviction notice when we declared we were seeking legal action; there are 30 outstanding maintenance issues in an unfurnished property. I have suffered 3 hospitalisations from mould growth and condensation due to lack of ventilation (there is ZERO ventilation in any room within the property) and yet the ‘agents’ will do anything apart from their job. They take on cowboy landlords who only care about abusing the rights and wellbeing of tenants to line their pockets.

disappointing experience as tenants. began smoothly until after we moved in. From then, we experienced slow response to repair requests, door coming off hinges left unfixed and simply latched in place, kitchen cupboards falling apart. property had been vacant at viewing and freshly painted so had hoped it would be well looked after. At approx 5months into tenancy we had our first flat inspection, where we pointed out the various minor issues that needed fixing and agent agreed to push through repairs that had been left ignored. Soon after, we received a no-fault eviction notice as landlord wanted to refurbish the kitchen. Agency were unsympathetic and unhelpful throughout the entire process, with very little transparency. Upon moving out, we noticed mould on various items that had been stored and not frequently used during our short tenancy. Property rented by Mr & Mrs Pickering, in West Port area. Please avoid.

We recently tried to rent a one-bedroom flat in Edinburgh for just over £1000 per month through ELC Sales & Lettings as a couple, both working full-time. Despite having a solid rental history and no issues in the past, the experience with ELC was deeply frustrating and unnecessarily stressful. Firstly, ELC does not handle referencing in-house. Instead, they rely on a third-party service called Let Alliance, which uses an automated AI system to assess references. There are no real people involved in the process, meaning your actual financial situation including bank statements, payslips, or proof of affordability is completely ignored. In our case, the system rejected us for not meeting income requirements, even though we would no longer be paying rent at our previous property once we moved, a key detail the automated system failed to take into account. Even more concerning is the fact that ELC asked for a full deposit to be paid before referencing was completed, and well before any contract was signed. This is not a standard practice with most reputable agencies. Now that the referencing has failed, we are having to wait 2 to 5 working days just to get our own money returned. Throughout the process, we found ourselves constantly chasing ELC for updates. Communication was poor, and the entire application process was far more stressful than it needed to be. There was no personal touch, no support, and certainly no flexibility or understanding of real-world circumstances. In short: Impersonal, AI-only referencing. Deposit required before referencing. Poor communication and support. Time-wasting and stressful process. Never again. I would strongly recommend others to avoid ELC Sales & Lettings and save yourself the time, stress, and frustration. There are better, more professional agencies out there who will treat you like a human being, not just a data point in an algorithm.