Thank you for the feedback, this really help with our service standards.

Hello Mithun, Thank you so much for this comment. The whole team is very happy to read you: it encourages us to continue in this direction. Have a good day ! Edinburgh Letting Centre

Hello Joseph, Thank you for the positive feedback following your visit ! All our teams are mobilized to satisfy your needs. Do not hesitate to send us your comments or suggestions, we remain at your service and hope you have a great day. Kind regards

Hi Elena, thank you for reaching out to us and expressing your concerns regarding the return of your deposit. We understand the frustration and inconvenience you have experienced in this matter. However, we would like to clarify that as a Tenant Find Only client, our scope of service primarily revolves around assisting landlords sourcing suitable tenants and facilitating the leasing process. While we sympathize with your situation, the responsibility for managing and returning the deposit lies solely with the landlord as they maintain control over financial transactions and tenancy agreements. We regret any misunderstanding or miscommunication that may have occurred. Please note that our primary focus is to ensure a smooth and successful property search for our clients. We recommend addressing the deposit return issue directly with your landlord and seeking legal advice, if necessary, to protect your rights as a tenant. We apologise for any inconvenience caused and remain available to provide further guidance or assistance within the scope of our services. Kind regards, ELC

Hi Kristina, Thank you for your feedback as it allows us to progress daily. Kind regards

Hi James, Thank you for bringing this to our attention. We take concerns about road safety very seriously. Our employees do not work weekends, and we are currently aware that our company vehicles are with the service garage and not in use until Monday morning. We absolutely do not condone any dangerous or inconsiderate driving, whether by our staff or others using our branded vehicles. We will pass your comments directly to the garage to ensure this is looked into. We do hope you'll consider removing this review, as our Google page is intended to reflect the service we provide to our clients. However, if not, we will be requesting that Google review its relevance under their content guidelines. Kind regards, The ELC Sales & Lettings Team

Hello Kevin, Thank you for your feedback. We’re sorry to hear you were dissatisfied with our service. To clarify, tenancy agreements in Scotland are regulated by the Private Housing (Tenancies) (Scotland) Act 2016, which sets out legal obligations for landlords, tenants, and letting agents. The Private Residential Tenancy (PRT) is the standard lease agreement, and we are legally required to follow its terms. Having reviewed your case, we note that your request involved removing yourself from a shared tenancy. Under Scottish law: A joint tenant cannot unilaterally exit a tenancy without agreement from all other tenants or the landlord. Remaining tenants must either find a suitable replacement or agree to cover the departing tenant’s share. As the letting agent, we must conduct the necessary referencing checks on any incoming tenant before approving a replacement. This process requires coordination between multiple parties, and while we strive to facilitate it as efficiently as possible, responses from tenants and landlords can sometimes delay progress. If you’d like to discuss this further, please feel free to contact us at 0131 510 7051. Best regards, ELC Sales and Lettings