HI Steven, I am really sorry we had to cancel, but we had a successful application and the funds arrived in the bank this morning for the deposit. We called as soon as we could to let you know that the viewing could not go ahead as that is the agreement we make with applicants whilst their application is being processed. I do realise this caused you inconvenience but I don't see what choice there was for us here and so I feel that 1 star is extremely harsh. There would have been no point in going ahead with the viewing knowing the property had gone, that would have been a further waste of your time. I will speak to the member of staff you spoke to, I apologise if their manner was not how you expected it to be. We do care of course and understand that you have been inconvenienced but there was no choice in this circumstance. We have other one bedroom properties coming up and I will contact you directly to see if there is anything suitable for you.