Do not deal. Awful letting agency, just read the reviews.

Totally unacceptable service.... they don't answer phonecalls or email. And my flat was an absolute shambles when the tenants moved out - don't think reference checks were undertaken, and the flat had obviously not been inspected for a very long time.

Bad service from the start, emails are ignored, cheeky voicemales after complaining generally awful. So far The flats had a leak that took 4 weeks and me complaining to my letting managers boss to fix. The windows are drafty and we had so much hassle getting someone out who made them worse, at the end up I bought insulation tape myself to keep the heat in. The flats got peeling paint on the ceiling and nicotine stains all over the walks, Asked for it to be decorated and was told it was rented as seen and to discuss further later on the year, after 6 months and constantly getting emails ignored the landlord agreed to have this done. I've sent 2 emails to my letting manager this week both ignored as usual. I sent one to her boss that's been ignored to. All I water was an update. I would not recommend anyone rents from them as it's a constant battle to get anything done. I actually think it's one of the worst letting agents I've ever dealt with.

very bad experience with them. The property manager is very unhelpful. Never say anything and whenever we sent a complaint always replied with one line 'it is your responsibility', when it is their responsibility it takes ages to be replied and required repeated phone call to get it done. At the end of our tenancy, the property manager 'disappear' and when we made a complaint we only get 'the property manager for your place is no longer working here' line. And we were charged a lot of money for the cleaning even though we cleaned before we leave the property Awesome

STAY AWAY. Really bad service from the start. If you get a flat with any outstanding issues don't even try solving them out. I have been a tenant for 8 months, started from the property manager, when up to his line manager and then escalated to the boss, with of course no response and no actions. If you do the mistake to get a tenancy with them be aware for property manager with the initials JR. The guy is characterized by one word and that is unprofessional,; will never reply to your emails or phone calls, he must have said to receptionist to tell he is always away, and they will ask you to leave a message which he will never reply. Last but not least, I have taken action to resolve some of the issues of the flat with my own costs (as I was fed up) and on my exit the flat was cleaner that ever been before. The thank you from JR is charging me 40 pounds for cleaning services which I don't even bother discussing for as my deposit will not be release until 2017 sometime. JUST STAY AWAY. Thank you for your non - existing services BELVOIR.

Do not go with this letting agency. Their staff are very rude and unhelpful. I have been with them (previously under Ryden Lettings) for over 3 years and they provide a consistently awful service. The only reason I have stayed is because it happens that my flat is good value for money. I made a formal complaint to their CEO which was ignored after being without heating in one half of the house for over a month at winter - they blamed this on the contractors even though it is their responsibility to ensure the contractors turn up! Another time I requested a shutter was fixed - the contractor who turned up did the shoddiest job, didn't fix it and damaged the wood and paint, so made it worse. They hire the worst maintenance crews who are clearly just the cheapest. Rude, unhelpful, thoroughly awful service I don't know how they are still in business.

I phoned the office having

I phoned the office having just moved out of a rented flat with Belvoir with the hope that they could pass on my details to the current tenants, as some very important post was to be delivered which I could not change the address for. Whilst I now understand this is not something that should be asked of new tenants, I found the advisor to be very rude and unhelpful in this situation. It may not be possible to complete a task for a customer, but you should at least address them with a polite manner.

Many unseen problems with

Many unseen problems with flat when first moved in. Been attempting to contact the agents for over a month now with no response. Terrible agency who respond to everything when their money is involved and completely ignore you otherwise. Avoid at all costs.

"Many unseen problems with..."

Many unseen problems with flat when first moved in. Been attempting to contact the agents for over a month now with no response. Terrible agency who respond to everything when their money is involved and completely ignore you otherwise. Avoid at all costs.