Bad service from the start, emails are ignored, cheeky voicemales after complaining generally awful. So far The flats had a leak that took 4 weeks and me complaining to my letting managers boss to fix. The windows are drafty and we had so much hassle getting someone out who made them worse, at the end up I bought insulation tape myself to keep the heat in. The flats got peeling paint on the ceiling and nicotine stains all over the walks, Asked for it to be decorated and was told it was rented as seen and to discuss further later on the year, after 6 months and constantly getting emails ignored the landlord agreed to have this done. I've sent 2 emails to my letting manager this week both ignored as usual. I sent one to her boss that's been ignored to. All I water was an update. I would not recommend anyone rents from them as it's a constant battle to get anything done. I actually think it's one of the worst letting agents I've ever dealt with.