Rented a flat through Belvoir for 6 months last year and didn't really have any major issues with them and the staff I dealt with were always good to talk to. Flat was clean on arrival and most of my emails were answered quickly although it take them a while to fix the tap in the kitchen which was loose. Prior to exiting the flat I was always kept well informed of when someone was coming to view the property and I got almost all of my deposit back as well which was good although the initial deposit was quite sizeable (more than one months rent). I'd be happy enough to rent through them again.

The email and booking system for this letting agency is incredibly unfair. When an appointment becomes available, the whole waitlist is emailed - no matter what time it is. So if it’s at 1am in the morning and you miss it because you’re asleep, you don’t have a chance. Andrew is on it though - in terms of contact.

Staff nice but pretty useless at getting back with support needs. Kitchen door fell apart and left unattended, bed broke and replaced with one that was almost falling appart from the start. We left and they landed us with a bill for cleaning even though it was cleaned to a higher standard than when we moved in. We would not recommend or use again in the future.

Support chat representative couldn't answer any questions regarding a particular property.

Worst letting experience I’ve ever had. They ignored a mouse infestation, failed to change locks, and then tried to charge me nearly £300 for dust while ignoring serious damage I had to board up. Dishonest, disrespectful, and extremely stressful — avoid if you can.NegativeResponsiveness, Quality, Professionalism, Value

Like others in this review section I felt Belvoir is taking advantage of tenants by charging un-justified amounts of money from the deposit after the tenancy finished. In our case items from the inventory where missing and I understand that we had to pay compensation. However, they initially put forward a ridiculous amount of money. We challenged there claims and the value came significantly down. I would like to add that the agency was aware that we just relocated due to having a child and still tried to take advantage of that situation.