I cannot advise against taking up a tenancy with Belvoir enough. The Edinburgh office is disorganised, uncaring and exploitative of their tenants. They will make every effort to avoid essential repairs and take days to reply to emails and phoning them is no better. It took over 5 months to eventually get them to carry out essential work and even then this only happened due to the mention of court action. Especially to students or first time letters I genuinely cannot express how much they will try and take advantage of you.

Belvoir managed 3 of my properties in Edinburgh for over 20 years. I have now moved all three away. Rest assured to all the tenants who have given one star feedback below the experience for the landlord is also not much better. Belvoir are … More

Unprofessional and greedy. I seriously didn't want to leave a review as I had enough with this lot. I feel I need to for the benefit of future tennents. If you find the property of your dreams and Belvoir are the agents I seriously suggest you choose a lesser property with a more reputable agent. I could write an essay on the reasons why but just look at the other reviews. That should be enough for you to look elsewhere.

Really poor customer service. Often don’t reply to emails or take an age to respond. Been out of the property for a month and still no deposit back or even a response to advise how to get it back. Unfair costs deducted for damages to the property( £500+ for a damaged bed which was already in poor condition, a burn mark on a carpet and removal of possesions which were left) a breakdown of these havn’t been provided yet despite numerous requests. Avoid these cowboys at all costs....

Have been receiving dismissive treatment Jan.-Apr. 2017: ''The landlord is not in a position to carry out heating system improvements''. Been misled as to the heaters type at the viewing. The service improved after a another property manager took over, still ineffectual dealing with a water damage.

Do not trust this agency. Unprofessional, incompetent and a complete lack of customer care. They ignore your calls, don’t reply to emails and pretend to not be in the office. They are absolutely no help in emergencies- we had to go six days without heating or hot water! Our property was left in a disgusting state before we moved in which had apparently been “professionally cleaned”. This agency will only cause you stress and disappointment. Avoid at all costs.

Very difficult to get hold of - always told the relevant person is away and they'll pass your message on, but it becomes apparent they won't. Equally difficult to get a response via email. I was with Belvoir for 3 years but many issues reported near the beginning of the tenancy were never resolved. After my lease came to an end I contacted them about the return of our deposit and no one I spoke to seemed to have a clue how to do it - they didn't take an inventory before the new tenants moved in. Eventually got Safe Deposits Scotland to talk to them directly but 20 days later they still hadn't reviewed the claim and I had call them yet again. My experience so far with a different agency has been much easier. 1 star simply due to the amount of time I have wasted trying to get hold of them.

I'd seen the awful reviews on Google and decided to ignore them and go with Belvoir, this turned out to be a massive error. I hope you will not do the same. As long as you never have to get in touch with them, I suppose everything is … More

An appalling estate agency. AVOID, AVOID, AVOID whether you are a landlord, tenant or other party. They ignore e-mails, don't answer phone calls, don't follow-up on queries and don't offer solutions to problems. Iv been involved with various property businesses for over 15 years and Belvoir is by far the worst I have ever experienced. Judging by other reviews, it doesn't look like I am alone in my experience.

Atrocious service - kept sending me messages as a tenant months after I had vacated a property - currently still awaiting a return of my deposit, extremely rude unhelpful staff (and said property was in atrocious, sub squatting conditions)