Terrible uncaring company Lets their residents stink out everyones elses houses in your stair with canibis . Their antisocial noise making residents go unpunished . They have flooded us below with water leaking through our ceiling 8 times and no apologies from the company who tells us we've got to claim any damages on our own insurance they take no responsibility for their residents actions . Total bunch of cowboys .

Terrible uncaring company Lets their residents stink out everyones elses houses in your stair with canibis . Their antisocial noise making residents go unpunished . They have flooded us below with water leaking through our ceiling 8 times and no apologies from the company who tells us we've got to claim any damages on our own insurance they take no responsibility for their residents actions . Total bunch of cowboys .

Friends had to wait several months to get their deposit back and when they did they received massive charges for 'cleaning' even though flat was left perfectly clean.NegativeResponsiveness, Quality, Professionalism, Value

Terrible uncaring company Lets their residents stink out everyones elses houses in your stair with canibis . Their antisocial noise making residents go unpunished . They have flooded us below with water leaking through our ceiling 8 times and no apologies from the company who tells us we've got to claim any damages on our own insurance they take no responsibility for their residents actions . Total bunch of cowboys .

Wish there was a 0 star option. Landlords beware and stay clear if you want them to do a proper job of looking after your property. Conflicting check in and check out reports, not enough inspections done and only 1/3 of the deposit back which they agreed with deposit Scotland before confirming this was ok - even though the works needed were well over the deposit amount. I then told them I was taking my rental elsewhere when the tenants gave notice and they point blank refused to make the property good. Every single point on the check out report (minus light bulbs) were tenant yet the landlord is left to fix and pay for. The staff are rude and obnoxious - when they turn up! There never seems to be any regular staff in as every time you call "they are off they will call you back". I like having one property manager and one point of contact for everything relating to your property. You wont get that here.

Worst agency I have ever had the misfortune to rent with. Landlords be careful as I am aware that the tenants prior to my move in had completely wrecked the place leaving the landlord out of pocket and very stressed with multiple people living in the 2 bed property. Issues were raised upon move in of the flat being unclean, dead bugs in the carpets, the couch covered in animal hair to name a few. These complaints were met with stonewalling and for months they put up the defence that they could not reach the landlord. Four weeks went by without hearing a word from them despite effort being made to try and reach out to them, it wasn't until they were threatened with legal action that the general manager finally reached out. Will never rent with them again and would warn potential tenants to stay well clear.

Good service and Belvoir do not belong in the same sentence together. We've had two years of terrible service from them, and only once we threatened to take further action, did we start seeing results - unfortunately too late. There is one shining star at Belvoir, namely Lorraine, who tried her best to assist us, but we already incurred too much damage. We rented a property that had a damp issue from the start - nothing was done about this. Engineers twice recommended to replace the shower - nothing was done. It is so bad that it caused mould on our mattress!!! It started affecting our health. We complained about a fish and carpet beetle issue which was in the property before we moved in, and Belvoir recommended that we use cinnamon and citrus peels. Eighteen months later, they finally sent out pest control but not before we already had losses in clothes and further damage to the carpets. I could continue with the list of issues we experienced, but I'll run out of space. I would NOT recommend using Belvoir as agents.