"This was my first time..."

This was my first time renting a flat so I was a bit nervous about the whole process, Nick from Northwood was amazing in getting us sorted with the flat, responding to emails extremely fast and just in general being very helpful explaining the process, a couple things needing fixed in the flat and they got someone out as soon as possible to do this. I'm currently in the process of leaving the flat and have had no issues, the correspondence has been great and overall my experience with Northwood has been extremely enjoyable so I would definitely recommend them. Credit to Nick who is a great agent.

Very pleased with how the marketing of our old home was handled - excellent photos and all-round service, house went on the market on the Friday and was sold on the Monday! Audrey was our main point of contact and was very friendly and helpful, as were other staff we interacted with. Have docked one star however because we were not pleased with the solicitor (YourConveyancer) who Northwood recommended we use, who made the whole experience more stressful.

They are professional and proficient in dealing with property matters. I being a student have tried their letting occupation service. I'd give them a 9/10 while for the property 8/10

Very lovely owner and his son of the Dundee branch. Made the check out process very easy. Prompt replies. Nick was very pleasant and very accommodating with my requests. Thank you Northwood! 😄 …

Northwood overall have been

Northwood overall have been brilliant but their rating has been reduced due to the ending of the agreement prior to moving out :( To start with they want to start letting people see 2 months before you move out, the potential to cause you a lot of hassles over the last 2 months! However, I understand why. We ensured the house was clean and presentable and continued to do so and they never even told us they had it re rented out? We were still putting off appointments and arrangements and they never even told us they did not need back in! Very annoying indeed, especially when I work offshore and my time at home is limited and was seriously restricted for an additional week that it need not have been!! Then, we moved out and I have asked twice now about the refund on my deposit, the holding company for the deposit never got any reply, nor did I to 2 x emails? Almost as if, thanks for your cash, you are moving on, to hell with you. Wendy in the office is a busy lady and a joy to do business with. Very helpful. Like I say though, the end of the rental period and you let yourselves down a bit otherwise you would have a 100% rating from me. I think a lot of the let down anybody experiences via Northwood is not as a result of Northwood but the owners of the property in some instances. It will obviously vary from place to place but I know in Dundee they are a good letting agent and worthwhile considering.