I used Belvoir for nearly 20

I used Belvoir for nearly 20 years. The original company was good but they were taken over a couple of years ago and the new owners don't seem to care about either landlords or tenants. They are dishonest as well as inefficient. I took them to the First Tier Tribunal for breaking the Letting Agents charter. I was awarded a sum of money to cover what they had cost me but they haven't paid it so I will now proceed to take further legal action. As others have said, I was made quite ill by having to fight them and have now sold my property rather than re-let it.

Dont go anywhere near this

Dont go anywhere near this company. They take all and give back absolutely nothing.

AVOID!!!!!Never experienced

AVOID!!!!! Never experienced such a poor quality of customer service in my life Abrupt , uncaring and unprofessional

Belvoir Estate Agents Perth

Belvoir Estate Agents Perth are the worst Estate Agents ever as they treated me unfairly and unprofessional. They were happy to carry out my requests when I was landlord but as soon as I requested them to serve tenant notice to vacate, they stopped replying my emails or returning my phone calls. I even travelled from Channel Islands twice to their office to verify if my instructions had been carried out. Each time I was met at reception and told person handling my account was out viewing properties and she would phone me but she did not. I gave Belvoir Estate Agents Perth, three months notice to serve the notice to vacate but three months later I found it had not been done. I then complained to head office and regional office, and only then notice was eventually served. I had made preparations to move back but instead I had to put my belongings in storage whilst waiting for my flat to be vacant. It caused a lot of inconvenience,not to mention the financial drain of paying for storage. The emotional, mental anguish and stress this caused me, has made me unwell.

"Parasitical deposit..."

Held my deposit for 9 months after we moved out due to "cooker cleaning" and "damage" that wasn't explained. I refuted this and was ignored for 7 months, until I eventually threatened with legal and a campaign with Living Rent (Please join if you are a tenant to fight these **). Image below of the email of abuse once they realised they didn't have a leg to stand on.(allAgents Redacted)

Wouldn't recommend this company to anyone. We have had notice to leave straight after we had reported neighbours to police for harrasment due to stupid complaints being sent in when we had valuable excuses. We passed every single visit with no issues. We did make some changes to the house but as said by the owner Ron these can be put back to original should the tenancy be terminated. They also use rogue tradesmen, one workman we had to request not to be sent back to us. Have rented for over 16 years and this company is by far the worst never had any issues up till now. We have now taken this to a solicitor.

I organised a flat viewing

I organised a flat viewing with the Dundee branch, they couldn't even be bothered to show up for the appointment, nor pick up the phone. I've left them a phone message and sent an email, so far no apologies or response. They clearly don't care, this was my third interaction with this company and will be my last, somehow they managed to make each experience worse and more difficult.

Rubbish. Don't respond

Rubbish. Viewed a flat, was supposed to be sent an application form, it wasn't sent over. I then emailed them and they have never replied. Also, apparently a two bedroom property for rent, yet the second room wasn't big enough to fit a bed into so how is that a bedroom???? Absolutely atrocious service.

"Rubbish. Don't respond..."

Rubbish. Viewed a flat, was supposed to be sent an application form, it wasn't sent over. I then emailed them and they have never replied. Also, apparently a two bedroom property for rent, yet the second room wasn't big enough to fit a bed into so how is that a bedroom???? Absolutely atrocious service.