Northwood overall have been

Northwood overall have been brilliant but their rating has been reduced due to the ending of the agreement prior to moving out :( To start with they want to start letting people see 2 months before you move out, the potential to cause you a lot of hassles over the last 2 months! However, I understand why. We ensured the house was clean and presentable and continued to do so and they never even told us they had it re rented out? We were still putting off appointments and arrangements and they never even told us they did not need back in! Very annoying indeed, especially when I work offshore and my time at home is limited and was seriously restricted for an additional week that it need not have been!! Then, we moved out and I have asked twice now about the refund on my deposit, the holding company for the deposit never got any reply, nor did I to 2 x emails? Almost as if, thanks for your cash, you are moving on, to hell with you. Wendy in the office is a busy lady and a joy to do business with. Very helpful. Like I say though, the end of the rental period and you let yourselves down a bit otherwise you would have a 100% rating from me. I think a lot of the let down anybody experiences via Northwood is not as a result of Northwood but the owners of the property in some instances. It will obviously vary from place to place but I know in Dundee they are a good letting agent and worthwhile considering.