I've never rented through them and luckily I won't have to. I was shown 3 rentals by this company. 1st: There was a family living in there when I was shown the rental. There was a smell of rotten fish everywhere, 1 lady was lying in bed, another breastfeeding when we intruded in the house. I felt so embarassed and ashamed but the agent acted like this is completely normal. I wanted to just get away as quickly as possible. 2nd: The agent failed to answer many of my questions. He stated upon showing that a wall will be removed and an open-plan kitchen would be made - did not know details. When I asked him to please enquire at the landlord about these plans, he promised to do so but never heard back from him. 3rd: There was no specialty here apart from the flat being of poor quality. Actually, all 3 was pretty poor qality, that tells me something after seeing 20 rentals from various agencies. I felt like among unprofessional con-artists. Never again, thank you! Response to 2nd: We were told the wall was GOING TO BE gone, so were you lying, too? I don't think we should continue further...