My daughter and son in law have just had the worst experience from this company. Moved in to one of their rentals six months ago, house was filthy, they had to engage cleaners to clean the nicotine stained windows and frames , light fittings and paintwork to try to make it habitable for them and their two children. The shower did not work and when they asked if this could be fixed they were told no, as it was too expensive so they would have to live with it for the duration of their tenancy! The house had obviously not been checked and cleaned before they moved in , some doors would not open, some would not close. The stair carpet was totally unsuitable for children to walk up and down as it was so thin it made the staircase hard and dangerous. The list goes on. Now, at the end of their tenancy period they have been told they will not be returned their full deposit , as they are being charged £175 cleaning, £190 decoration, and even a charge for a light bulb! Absolutely unbelievably unprofessional. If you rent a property through this agency, make sure you take your own photos and videos of the state of the premises when you move in.