Thank you Samuel for your review. With rent collection properties we only deal with collecting the rent on behalf of your Landlord but we appreciate your comments and will certainly take on board the points you have raised. We are pleased you were happy with the service provided by our team and wish you all the best. Thank you again :)

Thank you for your feedback. We’re genuinely sorry to hear that you were left feeling frustrated and ignored—that is never the experience we want anyone to have when dealing with Northwood. We completely understand how important it is to secure a new home, especially when your current tenancy is ending, and we sincerely apologise if you felt unsupported during this time. In this particular case, the property in question received an exceptionally high level of interest—over 50 enquiries in a short space of time. Due to this demand, we had to manage a waiting list, and unfortunately, your enquiry was not near the top of that list when the viewing slots were filled. We realise we should have communicated this more clearly and kept you updated rather than leaving you chasing for a response, and for that we apologise. We’re also very sorry to hear that your experience on the phone did not meet your expectations. That’s being looked into internally, as we take such feedback seriously. While we weren’t able to assist you on this occasion, we’d still like the opportunity to help you find a suitable property and show you the level of service we strive to deliver. Please don’t hesitate to get in touch with us directly at derby@northwooduk.com or 01332 851 570 if you’d like us to assist you further.

Hi Ron, we are sorry to hear you feel this way. However, we would like to clarify that the holding deposit terms were clearly explained and agreed upon before any commitment was made. These terms are in full compliance with industry regulations, and we use standard Assured Shorthold Tenancy Agreements widely recognised across the industry. You and your family made the decision to withdraw from proceeding, which is, of course, your right — but as explained at the outset, holding deposits are non-refundable in such circumstances. We always aim to provide a transparent and professional service, and we regret that your experience did not meet your expectations. Should you wish to discuss this further, please feel free to get in touch directly.

Thank you for taking the time to share your experience. We are deeply sorry to hear about the challenges you faced during your tenancy and the distressing situation you and your wife endured. Please know that this was never our intention, and we truly empathise with how difficult this must have been for you both. When it comes to antisocial behavior, there is a legal process that must be followed, which can sometimes limit how quickly action can be taken. As agents, we do not own the properties and must act within the legal framework and at the landlord’s instruction. Nevertheless, we understand how frustrating this can feel and are sorry that you felt unsupported during this time. We also recognise that you had encountered similar challenges with a previous neighbor before moving in, something we couldn’t have foreseen affecting your experience here. That said, we regret that our communication left you feeling dismissed. Your feedback highlights areas we can improve, and we are committed to ensuring this kind of situation is handled with greater sensitivity and care in the future. We wish you and your family all the best in your new home, and again, we are sincerely sorry for the difficulties you experienced during your tenancy.

Dear Bianca Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, particularly during what was clearly a very challenging time for you and your family. While we are glad to hear that your initial interactions with our team were positive, it’s disappointing to learn that you felt dismissed when issues arose. This is not the standard of service we strive to provide, and we sincerely apologise if our communication left you feeling unsupported. When it comes to issues such as antisocial behavior, there are legal processes and limitations we must work within, which can sometimes make resolution feel slower or less straightforward. That said, we acknowledge that this does not change how difficult the situation was for you, and we regret that we didn’t do more to make you feel heard and supported during this time. Your feedback is invaluable, and we will be reviewing how we handle similar situations to ensure we offer better communication and assistance in the future. We wish you all the best in your new home and thank you again for your honest feedback.

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify a few points regarding your tenancy. After concerns about the condition of the property were raised, the landlord promptly investigated and identified a roofing issue that contributed to the dampness. Recognizing the potential stress this could cause, particularly during your pregnancy, the landlord gave you the option to vacate the property prior to your fixed term expiring, to alleviate any inconvenience. However, we understand that you chose to remain in the property at that time. Subsequently, the landlord had to serve the relevant notice, as he required the property back for personal reasons, unrelated to the complaints raised. This was done in accordance with legal requirements. We hope this explanation provides some clarity on the situation and wish you well in your new property.

Thank you for taking the time to leave a review. We're sorry to see that your experience didn’t meet your expectations. As there were no details provided, we would really appreciate the opportunity to learn more about what went wrong and how we can improve. Please feel free to reach out to us directly at derby@northwooduk.com. We take feedback seriously and hope to resolve any concerns you may have.

Dear Phil, Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced. It’s important to clarify that, as a let only client, the responsibility for managing and inspecting the property during the tenancy lies with yourself as the landlord. While we assist with tenant placements, ongoing property management and maintenance are outside our remit unless specifically arranged. We strive to provide a thorough vetting process for all prospective tenants, and we regret that your experience 15 years ago didn’t reflect that. If you'd like to discuss this further, we’re happy to address any concerns. Best Regards Northwood Derby

Hi David, we don't appear to have any record of any contact with you. Reading the other reviews you have made on Google you appear to be targeting a number of Estate Agents in Derby which is sad to see. We would love to know what experience you have had with us so please do feel free to contact us on 01332 851 570 to explain further. Kind Regards The Team at Northwood