Northwood - Derby
Northwood - Derby
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1.00 /5
Recently rented a property from northwood. Annie and the team were lovely at first, but when we had ongoing issues, they were very dismissive and rude to us, i.e., not our problem attitude.
1.00 /5
This has been the worst experience with an estate agent! Initially, the property seemed ok , but within a month, everything started to fall apart. Our belongings became mouldy, the cellar was constantly damp and had a musty smell, and the … More
1.00 /5
1.00 /5
I’ve used this company for lettings they have caused me many problems and thousands of pounds of repairs. With their clearly inadequate vetting of prospective tenants. Avoid if you value your property and hard earned cash. I’ve been landlord and developer for over 30years. I’ve used all of em these are the worst.there is still one or two gooduns out there. Phil stevens.
1.00 /5
Very bad experience overall.
1.00 /5
It used to be a lovely agency but my experience now is not a positive one.
1.00 /5
We saw a house for rent on a Sunday night so called the next morning to arrange a viewing, we were told to fill out an application form & they'll get back to us. A few days later we got a message to say they are fully booked for viewings which was very disappointing to hear as we got in touch pretty quickly after it got put on to their website. 2 weeks later I still see this house is showing for rent so I call them up & they said yes it's still available! Not sure why we didn't get a call to let us know it was still available! Again made us fill out an application form & again was messaged a few days later to say their fully booked up for viewings. I repeated this process a week later when again they said it was still available & AGAIN was told they are fully booked up for viewings. I understand there is likely a lot of interest but I don't understand why our details weren't saved the first time for this property & had a call back to say its still available & that we can view it. Just very frustrating.
1.00 /5
BEWARE! I strongly encourage you to do not to rent from them unless you want to have a massive headache during and after the tenancy period. They will do everything in their power to make sure they can take a slice of your deposit no matter what. Not just that but the management and support, in general, disappear just after you pay them the first month's rent and deposit. Long story short - just after collecting the property keys 1 one of them was faulty and I could not open the door - be ready to pay from your own pocket even if they gave you faulty keys. Want to check the meter reading - pay yourself to open other doors. Troubles understanding how the boiler works and how to adjust temperature? -Find out yourself. Takes weeks sometimes several weeks to respond to email enquiries. If you call them, most of the time not available, and asking to call back - never happens. This is nothing comparing how they make fraudulent schemes with your deposit - first of all, they will make an inventory checklist that EVERYTHING is in PERFECT condition while in reality, it is not. Take a picture of every single corner before moving in otherwise they will say it was your fault and will try to steal your money from the deposit. Also, they delayed almost two months to respond and give back the deposit, trying to convince me dozens of times that the poor condition of the property is my fault despite I had proof that it was already before we moved in. Shamelessly do everything just to grab your money at every single opportunity. They also tried to chase me to pay them early termination fees while there were multiple emails that early termination was agreed upon with the landlord and Northwood. Their hired contractors took parking permit and did not bring back which leads me to face 25£ reduction from my deposit. Also, the letting agent lied multiple times that everything will be "cleaned" and "fixed" before we move in but ultimately not they did clean and fix anything but also blamed that it was our fault for that at end of the tenancy! Absurd. Also, the quality of the property is a joke, imagine their contractors is so bad that instead of properly installing light hubs they GLUED them intead to prevent them falling down! Therefore was not able to replace the light hubs, and even Northwood again blamed me because I did not replaced. Theatre of absurd. Be aware of this letting agency, save your time and nerves dealing with them, I used 7 different agencies in the past and this one was the worst. Trust me, there are dozen of other better letting agencies in Derbyshire.
1.00 /5
Impolite, claiming that all units do not welcome families with children, discrimination.
1.00 /5
I had a viewing this morning with one of the agents Lucy who had the poorest attitude i have experienced while viewing properties. It was as if we were bothering her by asking questions. I really loved the property and wanted to put in an offer but the attitude of the agent put me off. What a shame!
