Dear Phil, Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced. It’s important to clarify that, as a let only client, the responsibility for managing and inspecting the property during the tenancy lies with yourself as the landlord. While we assist with tenant placements, ongoing property management and maintenance are outside our remit unless specifically arranged. We strive to provide a thorough vetting process for all prospective tenants, and we regret that your experience 15 years ago didn’t reflect that. If you'd like to discuss this further, we’re happy to address any concerns. Best Regards Northwood Derby