Dear Bianca Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, particularly during what was clearly a very challenging time for you and your family. While we are glad to hear that your initial interactions with our team were positive, it’s disappointing to learn that you felt dismissed when issues arose. This is not the standard of service we strive to provide, and we sincerely apologise if our communication left you feeling unsupported. When it comes to issues such as antisocial behavior, there are legal processes and limitations we must work within, which can sometimes make resolution feel slower or less straightforward. That said, we acknowledge that this does not change how difficult the situation was for you, and we regret that we didn’t do more to make you feel heard and supported during this time. Your feedback is invaluable, and we will be reviewing how we handle similar situations to ensure we offer better communication and assistance in the future. We wish you all the best in your new home and thank you again for your honest feedback.