This has been the worst experience with an estate agent! Initially, the property seemed ok , but within a month, everything started to fall apart. Our belongings became mouldy, the cellar was constantly damp and had a musty smell, and the … More
Reply from agent
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify a few points regarding your tenancy. After concerns about the condition of the property were raised, the landlord promptly investigated and identified a roofing issue that contributed to the dampness. Recognizing the potential stress this could cause, particularly during your pregnancy, the landlord gave you the option to vacate the property prior to your fixed term expiring, to alleviate any inconvenience. However, we understand that you chose to remain in the property at that time.
Subsequently, the landlord had to serve the relevant notice, as he required the property back for personal reasons, unrelated to the complaints raised. This was done in accordance with legal requirements.
We hope this explanation provides some clarity on the situation and wish you well in your new property.