Thank you for taking the time to share your experience. We are deeply sorry to hear about the challenges you faced during your tenancy and the distressing situation you and your wife endured. Please know that this was never our intention, and we truly empathise with how difficult this must have been for you both. When it comes to antisocial behavior, there is a legal process that must be followed, which can sometimes limit how quickly action can be taken. As agents, we do not own the properties and must act within the legal framework and at the landlord’s instruction. Nevertheless, we understand how frustrating this can feel and are sorry that you felt unsupported during this time. We also recognise that you had encountered similar challenges with a previous neighbor before moving in, something we couldn’t have foreseen affecting your experience here. That said, we regret that our communication left you feeling dismissed. Your feedback highlights areas we can improve, and we are committed to ensuring this kind of situation is handled with greater sensitivity and care in the future. We wish you and your family all the best in your new home, and again, we are sincerely sorry for the difficulties you experienced during your tenancy.