Almost a 5 star review - your assistance in finding and securing our property was fantastic, however, when going through referencing the interactions we had with your lettings director were extremely terse and non-compassionate with no attempt to understand our personal situation at all. Annie and Emily were fantastic and very helpful at all stages, overall i would definitely recommend.

Abi was extremely helpful and very friendly. She was really informative and she is definitely an asset to your company! Thanks Abi for all of your support

I was extremely happy with Sophie and the team's help in finding me a new place to start a new life.. Sophie went the extra mile as far as im concern to make sure i had a perfect and efficient service. And thanks for the home move box! Great idea and was a surprise! Thanks again to the Derby northwood team..

Friendly, helpful.and approachable people. Good range of properties

Very helpful staff

Overall very satisfied with the speed and quality of service by their agents. An awesome team with service-friendly minds. Despite that, I do have a couple points of critique, more relating to the renting experience for this specific property: 1. It was not always clear which party I should contact for which issue. In my experience I found it a bit of a nuisance that I had to contact the landlord rather than Northwood for most maintenance issues. 2. The property was found by us in inadequate condition on the day of move-in. Defect electrical shower, loose kitchen cupboard panels, malfunctioning lights, etc. 3, Vital information such as meter readings and gate entry codes were either not or incorrectly communicated, which caused some issues with third parties (such as utility providers and couriers) shortly after moving in. Aside from these couple of points, all contact was professional and prompt.

Myself and my pregnant wife rented a property from Northwood. From very early on we had ongoing issues of harassment and bullying from one of their other tennants next door, all caught on CCTV. Kerry was very dismissive and rude to us when … More