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Martin & Co Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

The worst agency in the UK. I've rented property all over the UK and I've got to admit Martin & Con are the worst. Don't trust these guys go somewhere else.

1.00 /5

Arranged a viewing with them today and they didn't show. When I phoned to ask where they were they said they'd already agreed an application with someone and then said that one of their colleagues had phoned & emailed me that morning (which they hadn't). I wouldn't usually leave a negative review for a simple mistake, but I'm not a fan of liars/timewasters. Poor service.

Reply from agent

Jacob, I tried calling directly following the review to explain the results of our inquiry as to what happened with your viewing. I can assure you that no staff member lied to you during the process, they were acting based on best practice and the reason you were not informed was a simple administration error from our negotiator. It was an honest mistake and she apologises, but assured me that she was not the one you spoke to on the day of the viewing. I believe you spoke to a different colleague who had seen that because there wasn't a viewing showing, it had therefore been cancelled and you had been informed as per our process. Again, a mistake which we acknowledge and apologise for. I would welcome the opportunity to speak with you directly to discuss how we can make it right in this instance, and we are always monitoring and improving our processes and will take this as a learning experience our end. Many thanks, Chris (Branch Manager)

1.00 /5
24.10.2022

Please avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy notice one month before we moved out and the agency is now saying that we left without letting them know. We have all the evidence that it has been done. The agency is now avoiding all our calls and emails. They say they will ring us back but they never do. Last time we rang them they just hung up on us in the middle of the call.

1.00 /5
Reply from agent

Hi Yasen, we would love to know your thoughts and feedback on how we can improve our service. Please get in touch with our office on 01332 650068. Martin & Co

1.00 /5

Arranged a viewing with them today and they didn't show. When I phoned to ask where they were they said they'd already agreed an application with someone and then said that one of their colleagues had phoned & emailed me that morning (which they hadn't). I wouldn't usually leave a negative review for a simple mistake, but I'm not a fan of liars/timewasters. Poor service.

Reply from agent

Jacob, I tried calling directly following the review to explain the results of our inquiry as to what happened with your viewing. I can assure you that no staff member lied to you during the process, they were acting based on best practice and the reason you were not informed was a simple administration error from our negotiator. It was an honest mistake and she apologises, but assured me that she was not the one you spoke to on the day of the viewing. I believe you spoke to a different colleague who had seen that because there wasn't a viewing showing, it had therefore been cancelled and you had been informed as per our process. Again, a mistake which we acknowledge and apologise for. I would welcome the opportunity to speak with you directly to discuss how we can make it right in this instance, and we are always monitoring and improving our processes and will take this as a learning experience our end. Many thanks, Chris (Branch Manager)

1.00 /5

Tenants, please do not use them. They’re scams and tried to defraud me of £400 deposit in 2019. Luckily DPS were supportive and helpful, and got my money back. They are also very bad communicators, specifically if you report a fault. I had complained multiple times on a certain issue from the start of my tenancy and instead of fixing it, they tried to charge me for it (a fault not from me) at the end of my tenancy. My other flatmates had multiple issues with the letting agency also.

Reply from agent

Hello Sarah. It is difficult to respond to your comments given that it was over 2 years since you interacted with us as a business. However, we welcome feedback and I would be happy to talk it through with you directly. Thanks, Chris (Branch Manager)

1.00 /5

I moved into a HMO with Martin and Co a couple of years ago. It was a really stressful experience which lead me to ask for my room to be re-marketed after several months. I have never had any issues renting elsewhere. I took the room under the premise there was secure parking. However there were more cars than spaces and after being unable to park my car securely most of the time, one day I woke up to find my car had been keyed all the way round causing £1600 worth of damage. It was a rough area. My bedroom was downstairs and the upstairs room above me wooden floored. The tenant in the room above me would frequently got out till late night mid week and come home drunk with friends keeping me awake till 3am. I start work at 6am. Ear plugs weren’t enough. I was constantly stressed and tired. After explaining all this to M C they had zero sympathy. Telling me I was using this a leverage to get out the property early. They made me feel like I was a problem and the relationship deteriorated quickly. They charged me a fee of something in the region of £140 to re-market the property. Within a week they accepted the first tenant who came to view even though they didn’t want to move in until the day my tenancy was due to end. I explained my situation to the manager who was really insensitive and obnoxious. This was the first time I’ve dealt with customer service style like this and hopefully the last. So bad was my experience I ended up moving out 4 months early while continuing to pay rent. I was vacant from the room for 4 months paying full rent to the cost of thousands of pounds and they couldn’t even let something so petty as a blown lightbulb go, threatening to withhold my deposit as a result. Thankfully I’m buying my own house next year. Tenants think twice.

Reply from agent

Hi Kevin, thank you for your review. Whilst some of those factors are outside of our control, we are continually looking to improve on service levels to ensure clients get the best experience when renting properties. Martin&Co

1.00 /5

I moved into a HMO with Martin and Co a couple of years ago. It was a really stressful experience which lead me to ask for my room to be re-marketed after several months. I have never had any issues renting elsewhere. I took the room under the premise there was secure parking. However there were more cars than spaces and after being unable to park my car securely most of the time, one day I woke up to find my car had been keyed all the way round causing £1600 worth of damage. It was a rough area. My bedroom was downstairs and the upstairs room above me wooden floored. The tenant in the room above me would frequently got out till late night mid week and come home drunk with friends keeping me awake till 3am. I start work at 6am. Ear plugs weren’t enough. I was constantly stressed and tired. After explaining all this to M C they had zero sympathy. Telling me I was using this a leverage to get out the property early. They made me feel like I was a problem and the relationship deteriorated quickly. They charged me a fee of something in the region of £140 to re-market the property. Within a week they accepted the first tenant who came to view even though they didn’t want to move in until the day my tenancy was due to end. I explained my situation to the manager who was really insensitive and obnoxious. This was the first time I’ve dealt with customer service style like this and hopefully the last. So bad was my experience I ended up moving out 4 months early while continuing to pay rent. I was vacant from the room for 4 months paying full rent to the cost of thousands of pounds and they couldn’t even let something so petty as a blown lightbulb go, threatening to withhold my deposit as a result. Thankfully I’m buying my own house next year. Tenants think twice.

Reply from agent

Hi Kevin, thank you for your review. Whilst some of those factors are outside of our control, we are continually looking to improve on service levels to ensure clients get the best experience when renting properties. Martin&Co

1.00 /5

Communication is really terrible as I sent an email for a move out date and they charged me for an extra month replying that they haven't saw my email because of the pandemic and I should have did a follow up call eventhough they had a proof that I sent my email one calendar month before my move out date. I honestly had bad expierence renting with them.

1.00 /5

As a landlord please avoid, first tenant sporadic pay then second tenant stopped paying. I went round noticed bed set up in living room neighbours telling me various people coming and going found out she was sub letting, so Martin and co did not do the vetting correctly or the periodic checks on the house. Bad tenant finally left Martin and co kept the deposit as David knocked on the door twice so deposit was to cover this. Complete con artists tbh avoid. I can only assume some of the tenants behaviour has rubbed off on David as he is as big a con artist as the tenants they provide.

Reply from agent

Hi Sandra, we are sorry to hear that you have had a bad experience. Please contact us directly to discuss the issues you have raised so that we can look to resolve them. Thanks, Martin&Co

Contact details
Sales Phone:

01332 650068

Sales Email:

derby@martinco.com

Lettings Phone:

01332 650068

Lettings Email:

derby@martinco.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 12:30 - 01:30
Address

15 St James Street, Derby, DE1 1RF, UK, DE1

We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068

Our team

David McKnight

Chris McKnight

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