Not a nice agency. when i was struggling to pay my rent from starting a new job after being in and out of temp work I was spoken to quite rudely and asked to pay more than i could afford. the lady said " i can't! I've never met anyone so irresponsible in all my life" i was very upset at the time and thats hardly the nicest thing to say. My current landlord is alot more understanding. Things were never fixed on time or fixed at all. There was a lot of issues in the house that were not dealt with. I found the receptionst to be blunt, rude and unfriendly. Will never use again. In response to your comment. I struggled to pay the rent once. That was not the main issue we had months of mould in the kitchen which was not fixed, it took months to be fixed and when it finally was all you did was paint it?! There was violence and bullying in the household.Your customer service skills are awful insulting a tenant when she is crying is disgusting behaviour. All the other times I paid my rent on time and paid months in advance upon moving in.

Pretty bad service, they were not able to provide all the necessary information, such as codes to enter the residence. They also gave me the appartement in a dirtier state than I gave them back, I cleaned perfectly the apartment, but they always find a way to keep your deposit.

Initially seemed like your standard estate agents. But upon moving out I expected a basic level of professionalism, when I emailed that I was giving notice I at least expected a reply for confirmation..... But no. Phone conversations saying they'll get back to you..... But no. Wouldn't recommend renting through Martin & Co.

Automated message is broken. No one answers the phone, called 3 times and keep getting a message after waiting around 15 minutes stating that the lines are busy and I can either hold the line or email and then get cut off. Why give me the option to hold the line and then cut me off?? It's pretty obvious that whoever was in the office on Saturday 12th July at around 11am was clearly sitting there twiddling their thumbs and avoiding calls. Each time I called I was either position one or two in the queue so clearly the lines weren't busy. The whole reason I called in the first place is because no one got back to me when they told me they would. Absolutely fabulous service 👍

Worst agent we have ever used. Find an agent that will do the job they are paid for.