I moved into a HMO with Martin and Co a couple of years ago. It was a really stressful experience which lead me to ask for my room to be re-marketed after several months. I have never had any issues renting elsewhere. I took the room under the premise there was secure parking. However there were more cars than spaces and after being unable to park my car securely most of the time, one day I woke up to find my car had been keyed all the way round causing £1600 worth of damage. It was a rough area. My bedroom was downstairs and the upstairs room above me wooden floored. The tenant in the room above me would frequently got out till late night mid week and come home drunk with friends keeping me awake till 3am. I start work at 6am. Ear plugs weren’t enough. I was constantly stressed and tired. After explaining all this to M C they had zero sympathy. Telling me I was using this a leverage to get out the property early. They made me feel like I was a problem and the relationship deteriorated quickly. They charged me a fee of something in the region of £140 to re-market the property. Within a week they accepted the first tenant who came to view even though they didn’t want to move in until the day my tenancy was due to end. I explained my situation to the manager who was really insensitive and obnoxious. This was the first time I’ve dealt with customer service style like this and hopefully the last. So bad was my experience I ended up moving out 4 months early while continuing to pay rent. I was vacant from the room for 4 months paying full rent to the cost of thousands of pounds and they couldn’t even let something so petty as a blown lightbulb go, threatening to withhold my deposit as a result. Thankfully I’m buying my own house next year. Tenants think twice.