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Martin & Co Derby

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I am in a house share and reported the fact a sore a rodent in the kitchen about 3 days ago and I keep seeing it but no one has responded to me and it is still here. They are very slow at responding to reports I have sent regarding maintenance. I am really considering moving out

1.00 /5
Reply from agent

Martin&Co has no record of any contact with you. Reading the other reviews you have made on Google you appear to be targeting a number of letting agents in Derby. Please let us know what your issue is.

1.00 /5

Dishonest especially David McKnight who really just about sums up why people dislike estate agents. If you are renting from these guys then be careful when trying to move out. They were given one months notice in advance, I emailed David to confirm no more payment would be taken. He replied yes moving out date would be 17th. My brother moved out of the flat then they said that actually he gave his notice 3 days late. He dated it the 20th and although had moved out on the 17th they now want another months rent. I even emailed David before the 17th to confirm they would collect the keys. He didn't reply as he is oily and slippery, he happily took the keys before telling us we had a month left and now wont give the keys back. Think twice before renting from this lot.

1.00 /5

Please avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy notice one month before we moved out and the agency is now saying that we left without letting them know. We have all the evidence that it has been done. The agency is now avoiding all our calls and emails. They say they will ring us back but they never do. Last time we rang them they just hung up on us in the middle of the call. If you read other reviews you can see that they have done this to other people aswell.

1.00 /5

Really poor customer service. Filled in a form for a property that I was interested in as requested on the day it was uploaded to Rightmove. A whole four days had come and gone and had no update for a physical viewing. Called up again today and was told the property was gone. Didn’t even notify me of physical viewings taking place and was still showing available on rightmove after the call. Stay well clear. The bad reputation for punctuality and professionalism I had been told about was correct.

1.00 /5

The worst agency in the UK. I've rented property all over the UK and I've got to admit Martin & Con are the worst. Don't trust these guys go somewhere else.

1.00 /5

Arranged a viewing with them today and they didn't show. When I phoned to ask where they were they said they'd already agreed an application with someone and then said that one of their colleagues had phoned & emailed me that morning (which they hadn't). I wouldn't usually leave a negative review for a simple mistake, but I'm not a fan of liars/timewasters. Poor service.

Reply from agent

Jacob, I tried calling directly following the review to explain the results of our inquiry as to what happened with your viewing. I can assure you that no staff member lied to you during the process, they were acting based on best practice and the reason you were not informed was a simple administration error from our negotiator. It was an honest mistake and she apologises, but assured me that she was not the one you spoke to on the day of the viewing. I believe you spoke to a different colleague who had seen that because there wasn't a viewing showing, it had therefore been cancelled and you had been informed as per our process. Again, a mistake which we acknowledge and apologise for. I would welcome the opportunity to speak with you directly to discuss how we can make it right in this instance, and we are always monitoring and improving our processes and will take this as a learning experience our end. Many thanks, Chris (Branch Manager)

1.00 /5
24.10.2022

Please avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy notice one month before we moved out and the agency is now saying that we left without letting them know. We have all the evidence that it has been done. The agency is now avoiding all our calls and emails. They say they will ring us back but they never do. Last time we rang them they just hung up on us in the middle of the call.

1.00 /5
Reply from agent

Hi Yasen, we would love to know your thoughts and feedback on how we can improve our service. Please get in touch with our office on 01332 650068. Martin & Co

1.00 /5

Arranged a viewing with them today and they didn't show. When I phoned to ask where they were they said they'd already agreed an application with someone and then said that one of their colleagues had phoned & emailed me that morning (which they hadn't). I wouldn't usually leave a negative review for a simple mistake, but I'm not a fan of liars/timewasters. Poor service.

Reply from agent

Jacob, I tried calling directly following the review to explain the results of our inquiry as to what happened with your viewing. I can assure you that no staff member lied to you during the process, they were acting based on best practice and the reason you were not informed was a simple administration error from our negotiator. It was an honest mistake and she apologises, but assured me that she was not the one you spoke to on the day of the viewing. I believe you spoke to a different colleague who had seen that because there wasn't a viewing showing, it had therefore been cancelled and you had been informed as per our process. Again, a mistake which we acknowledge and apologise for. I would welcome the opportunity to speak with you directly to discuss how we can make it right in this instance, and we are always monitoring and improving our processes and will take this as a learning experience our end. Many thanks, Chris (Branch Manager)

Contact details
Sales Phone:

01332 650068

Sales Email:

derby@martinco.com

Lettings Phone:

01332 650068

Lettings Email:

derby@martinco.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 12:30 - 01:30
Address

15 St James Street, Derby, DE1 1RF, UK, DE1

We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068

Our team

David McKnight

Chris McKnight

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