Don't really stick to their word and always have to chase them up when problems occur !!!

I placed a holding deposit for a house which I didn’t even receive and it’s been almost 2 months and after many emails and calls I STILL havnt received the refund even though I was told many times I will be very soon. Not a good service at all. I know other companies that give a refund within days. I would appreciate a reply back and a straight answer whether as to I will be receiving a refund or not and whenever exactly this will be. Overall wouldn’t recommend

Poor communication! Typical agency trying to squeeze as much money from you as possible.

Horrible experience with David and team. Would never again consult them for renting properties. Their rents are higher and their service is appalling.

Without a doubt the most DIABOLICAL renting experience I have ever had. Martin and co are shambolic, their service is terrible and the staff are the most unhelpful individuals I have ever came across. To begin with when I viewed the property I was told the other tenants were proffessionals who were women and a mature student who was male which seemed ideal. Upon moving into the property I found out he was a convicted violent criminal. He had been kicked out of University for not disclosing his record and was being allowed to live in the property until his student finance ran out. I contacted Martin and Co about this to be told its 'none of my business who the other tenants are' which i find disgraceful. As a paying tenant and a young women; I have every right to know if someone who I am living under the same roof as compromises my safety. In the following three months he resided in the property he was often drunk and verbally abusive towards myself and other tenants. Maintenance reports were frequently ignored or dealt with ineffectively. For example our landlord bled the radiators and didn't increase boiler pressure, therefore we lost heating in the middle of January. Their solution was to provide 4 heaters, 2 of which didn't work and left 2 of us freezing cold. One of my housemates has thick mould grow up one wall in her room during the winter months which is clearly some kind of structural/ damp issue, their advice is to 'open a window'. They are quite frankly useless. The landlord constantly enters the property without giving notice which is a breach of the tenancy agreement.  Martin and Co do not care about this unproffessional and inappropriate behaviour. Also two days prior to me leaving the property I was putting some things in the bin when my groundfloor room door blew shut, leaving me locked out. I called Martin and Co as luckily I had my phone in my pocket, they told me I would have to walk to town to get some keys from them. I informed them I had no shoes or coat and it was a 20 minute walk to which they responded thats not our issue. Luckily I managed to open the door with other methods or I would of been locked out of my room for the forseeable future! I have been renting for 6 years both professionally and as a student and this is without a doubt the most disgraceful service I have ever recieved. DO NOT RENT WITH MARTIN AND CO

They let me move in to a house that was infested with mice. They gave me the wrong key when I arrived and had to wait hours until they came with a new one. Took weeks for them to even bother to get poison for nice. Rude and unresponsive when we raised issues. Basement of house was mouldy and damp which emanated to other rooms. They claimed it didn't. Just a really bad company which ruined my time in Derby. Do yourself a favour and find another agent.

They let me move in to a house that was infested with mice. They gave me the wrong key when I arrived and had to wait hours until they came with a new one. Took weeks for them to even bother to get poison for nice. Rude and unresponsive when we raised issues. Basement of house was mouldy and damp which emanated to other rooms. They claimed it didn't. Just a really bad company which ruined my time in Derby. Do yourself a favour and find another agent.NegativeResponsiveness, Quality, Professionalism, Value

Horrible experience, extremely rude staff, with a brazen nonchalant attitude, David was only nice during the marketing phase but joined his squad in the business of being unconcerned after you sign the contract. My first disappointment was from the word go when the room I had booked about three weeks prior was suddenly withdrawn 2 days to my move in date. I was devastated and had to settle for a more expensive and less desirable room at 49/51 Bedford street or risk being homeless. The weekly cleaning of the common areas of the shared apartment was a sham. The room I moved into had a leaking pipe, which soaked the mattress and spoilt my tablet. It was a very emotionally traumatic experience. Getting in touch with the out of hours service was another terrible experience! I left the house once my contract was over and trust me, they have a way of holding onto your deposit. They made a claim of £50 pounds for a stained mattress which resulted from the leaking pipe, and also claimed £45 for cleaning the en suite which the cleaner normally charges £15 for even though I had left the room in a better condition than I met it. I have written to David severally and attached video proof of the leakage but I did not get a single reply from them. I had visited the office three times to make a formal complaint and again the staff were very rude and won't listen to me. I am still trying to get the rest of my deposit back after 6 months of vacating the room. My overall feeling is that I was scammed from the onset, exploited, discriminated against and now being frustrated into giving up my hard earned deposit. I would advise prospective clients to steer clear and explore other alternatives as best as they can because I don't wish them to go through what I have gone through and still facing in the hands of Martin and co. I am giving zero star based on my horrible experience.

We were consistently let down by this branch over our 18 month contract. I certainly wouldn't recommend using Martin & Co. We've recently moved to a Leaders property and have found the whole process much more straightforward. In response: May I suggest that, instead of leaving unprofessional snide comments on all your poor reviews, that you dedicate your time to avoid future poor reviews. I wrote my review as a warning to future customers because I felt the service you provided was poor, it was not personal. We are very happy in our new property, thank you for your concern.