My mother was spoken to very bluntly on the phone this week when trying to book a valuation even though she is taking it off he market with another agent (c&w). My mother has said she expected a lot more guidance but got virtually none

It's hard to write this review, because any agency has 1) The way the company runs, and 2) the people who work there. For Streets Ahead I'd give them *1 star* for our letting experience. Been letting through them two years now and observed their inter-department communication is almost non-existent, and for 1 and a half years hardly anything got done that we requested. Had zero confidence in them. As another commented, probably a lot of the 5 star lettings reviews only just moved in... BUT then came Shakira (our third property manager...) and she has been nothing but professional, responsive, and super helpful. She gets *5 stars* and is the reason Streets Ahead gets an extra star! If there were more Shakira's around, perhaps Streets Ahead would run better!

We bought a house in Anerley, which Streets Ahead were marketing. We found out dealings with the estate agents to be fine, but they've spoilt our opinion of the company by refusing to collect their "SOLD" sign, from the front of our house. We've phoned several times and they keep fobbing us off, hoping we'll take the sign to the tip on their behalf.

Staff are good but processes are quite bad specially when you move out. Nobody want to give your deposit back. Calls after calls, messages after messages and emails after emails but no sign of deposit repayment. It has been 2 months since I moved out and nobody ever called me to let me know about repayment of deposit. Whenever I call the team is in meeting, with a promise for call back which never happens !!!

Our new house# flat2, 105, lower addiscombe road has not registerd in many important sites, hence facing lots of problem. We don't have a talk talk TV connection, we don't have wifi n/w to work from home, I am travelling a lot for job due to this.

Bradley Snape, Maya Dela Pena, and the rest of the team at this location are illegally withholding our deposit after a failed credit check. There’s documented evidence, in addition to these messages, to support this. To my surprise, our phone numbers and emails appear to be blocked and they are refusing to communicate which has forced me to lodge several formal complaints with various UK agencies. The people need protection from these types of consultants.

Extremely rude on email.

We had two viewings today with this estate agency and both failed. The first one they did not have the keys and did not bother to call ahead to advise of this so was a wasted journey during working hours. Just now we had one scheduled for …

Zero stars! Extremely poor experience with Streets Ahead – avoid if you vaule your health and sanity …