One of the worst lettings agency. Property management is as bad as you can ever imagined - Unprofessional, lying. I rented a property from them and they haven't even cleaned the flat when I am moving-in. Inventory check hasn't happened. Flooring is plastered to cover the rot and boiler is broken. Had been chasing up the property management to fix the issues and they never respond. Heavily frustrating and fed up with their non-service. Never recommend this lettings agency to any one.

Bloody clowns! Sorted a viewing for 6 pm and left 1 hour early from work to make it on time. After driving 2 hours I was waiting 30 minutes the agent who wouldn.t pick up his phone . Then also found the train station which was 8 minutes drive and they told me 6 minutes walk , same was advertised on zoopla. WASTE OF TIME!

Asked for an evaluation as i am selling a flat for my brother who has MS and can no longer do such things. Dominic arrived and offered nothing constructive at all, asked what I was looking for and shut me down flat, offered his hand and walked out. I thought it was the estate agent who was supposed to be helpful. This company certainly aren't. I def cannot recommend them. Just awful.

Liars! Had our offer accepted, and heard nothing for 3 weeks after. I kept chasing the estate agents who said they couldn't get hold of the vendor. I went round to the vendor and they had in fact spoken multiple times, and turned out the vendor was unsure if he actually wanted to sell! Would have been nice to have been told the truth

We are currently renting with Streets Ahead Croydon. At viewing of the property the agents seemed so lovely and helpful but as soon as you get the keys, they don't care about you and your house problems. First, we were supposed to moved in in a professionally cleaned apartment, when we opened the door on the day of the removal we were in shock: there was a dead rat on the floor, the kitchen was filthy, the sofa was dirty, the windows, walls and floor were in horrible state! Nobody bothered to clean it, only after my angry call they send us some cleaners to clean while we were carrying boxes in the flat! but this is not the main problem of this agency, be aware that they absolutely ignore the emails from their tenants! We had a few serious issues in the flat and I contacted them several times (the name of our property manager - Stephanie) who absolutely ignored all my emails and never bothered to reply so I needed to contact the landlord directly. We pay our rent on time and expect some timely service when we have some issues in the house. It is absolutely unacceptable attitude! Avoid this agency!

worst agent ever, I would warn everyone not to use this agent as we ended up in dreadful situation because of Streets Ahead! I am surprised they have any good reviews at all, I suspects these reviews are not genuine! This agent is just a bunch of con men working in suits...

I was trying to rent a studio flat in city house from this company. I gave them all needed documents and all was fine and I paid the holding deposit as well. I didn't know what is going on because no one contacted me. I was traying to call them about for one week, but no one answered. She called me one day before and she told me that I am to young and I am not gonna get that studio. That was unprofessional and I do not recommend this lady at all. Thank you to make me almost homeless.

Really shockingly poor service. Let a flat through them on a let only and the whole process especially the paperwork side of things has been shockingly substandard and painful to witness. I wanted to take my own rent guarantee policy out but nearly a month later am still waiting for the documents the insurance company asked for that I requested from them (ID and proof of address). They said they will cancel my policy if I don't provide it now and I have chased up Streets Ahead via email and phone calls. No one is getting back to me and they keep passing the buck to different staff members. George the lettings manager who was so keen to take on my property has now done a disappearing act!! Will not recommend or use again!!!

by far the poorest service, moved out of a property a month ago, have been trying to contact Kelly , but she does not respond to mails for return of the deposit

Streets Ahead are the worst of the worst for at least three reasons; they recently put up a ‘Let’ sign outside our building when nothing was even for rent, and it wasn’t until I’d vandalised the sign (I pasted the word ‘Liars’ over the word ‘Let’) that they took it down. They gave back the entire deposit to the outgoing filthy dirty stinking tenants who left our other place looking like a bomb made of shite had hit it despite being in possession of dozens of photos showing what a mess the tenants had made. Then with the new tenants, when SA realised they’d accidentally undercharged us £100 for their alleged services, they didn’t tell us, they just took it out of our new tenants’ deposit, which technically is theft. Streets Ahead are completely and utterly absolutely fucking useless, they are not fit for purpose. Nikki Grewal, Dan Somebody or other and Nick Durkin, all in the Crystal Palace branch were especially shite. I wouldn’t piss on them if they were on fire.