Tragic service to my elderly godparents. Members of staff are rude like Pawel and do nothing to help , lazy agent

If I could 0 I would. I came home from work to no heating with the snowy weather, in February. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty of care to handle. I spoke to the agency and they gave me the number for the plumber. I called for 3 hours, leaving voicemails, no response and no call back. The agency kept messaging the urgency, but to no avail. I was told to wrap up in blankets and wait. I have not received any phone call from the plumber, and I cant feel my feet, I have cold and I am in tears. Absolutely terrible. I had to get an emegerncy plumber £270. Streets Ahead called me the next morning saying they would not reimburse me, the landlord takes care of maintenance and the team the night before gave the wrong information completely. They are refusing to reimburse me, even though they admitted incompetence!!!

I have rented through them. Their team made a mistake by not paying landlord on time. When I went back with proof of payment in email I had no response. Had to visit their office to know it was a much up their side but no regret or apologies. Ask anyone in Croydon and they will say stay away from these bunch of people.

Terrible. Do not let through them. They failed to pay the tenants deposit on time (meant to pay to me to register, did not bother, chased them for a week, finally they did themselves but late) 2nd rent is now a week late and have no idea if it has even been paid by tenant as I haven't heard from them, not very good service for rent collection I expect them to be checking on the day and letting me know if any problems. Obviously it takes a day or 2 to go from one account to another ie streets ahead to me but its been a week. Absolute shame of an agent, wish I had never used them.

Very good at spending tenants hard earned money on nice suits, offices and cars. No good at anything else. If your a liar and a thief go see streets ahead they will employ you

ABSOLUTELY AWFUL EXPERIENCE !!! Beware of these DODGY people - I was ROBBED AT THE PROPERTY I was renting due to their negligence to maintain it and replace the balcony door, which the burglar has used to break into the house !! After I told them I'm moving out, they've arranged a viewing behind my back, inviting 10 people who walked around and touched my stuff - I've had a hidden CCTV recording !! At last they have arranged a check out without letting me know over the Easter Bank Holiday while I was moving out, unable to be present at it !! Then they said they will charge me for the broken balcony door that they've previously promised to fix - WHAT A LAUGH !! I wish to all the people I've dealt with within this agency to rot in hell - hope that Karma gets you and turns your life into a sick nightmare as you deserve it; people like you shouldn't have a right to breathe.

Rented a property through them, completed referencing and the let was agreed. Suddenly the landlord apparently decided to take the property off the market, though they continued to advertise it as an available property. Now no answer on paying my holding deposit back and suddenly the property is available again. No reasonable person would want to use Streets ahead and I will be reporting them.

I can only assume that the 5 star ratings come from tenants who have only just started to deal with Streets Ahead. Everything was fast paced at the beginning then it all started to fall apart after we moved in to our property, getting worse and worse throughout our tenancy which ended terribly. Unhelpful, lying, unprofessional and unsympathetic. Not only that, communication within their offices is horrendous and incredibly frustrating. I would not reccomend at all.

ABSOLUTELY AWFUL EXPERIENCE !!! Beware of these DODGY people - I was ROBBED AT THE PROPERTY I was renting due to their negligence to maintain it and replace the balcony door, which the burglar has used to break into the house !! After I told them I'm moving out, they've arranged a viewing behind my back, inviting 10 people who walked around and touched my stuff - I've had a hidden CCTV recording !! At last they have arranged a check out without letting me know over the Easter Bank Holiday while I was moving out, unable to be present at it !! Then they said they will charge me for the broken balcony door that they've previously promised to fix - WHAT A LAUGH !! I wish to all the people I've dealt with within this agency to rot in hell - hope that Karma gets you and turns your life into a sick nightmare as you deserve it; people like you shouldn't have a right to breathe.

The worst. Avoid it. - 1