I recently purchased a property through Streets Ahead. The upside was that the property was in the perfect location and perfect size. I found Streets Ahead overall like any other Estate Agent. Harley was good at his work of showing us the property around. However, I would have expected the company to notify us when the property was broken into by squatters between the offer and exchange stage. I felt that Sapphire King Harris was seller focused, although her assistance at the exchange and completion stage was good due to a very bad solicitor I had. Perhaps it would have been better for estate agents to look at the buyer's perspective. In the end the seller was definitely the winner and Streets Ahead on its commission. But in the end, I got a great property with an okay service which balances the stars I have rated.

I wanted to move from East Ham to Croydon and I thought it would be so difficult to find a suitable apartment. However Cameron of streets ahead made it so easy!!!! Cameron is letting professional and has take care of everything except to a journey for viewing of couple properties. Both the properties were as per my specification given to Cameroon earlier.

Have to say we’re rather disappointed. The tenant they put up have caused “ issues” within 3 months of living there to the point where as landlords we have already given notice. We are constantly chasing up our property manager to get things done, there is little initiative and we have already received a refund of their fee last month for accepted “ poor service “ Rather fed up with having to constantly ask for updates and push for action.

Somehow, couldn't get the professionalism expected.

I lived on aa flat for a year that was under the management of Streets Ahead estate agents, and the only thing I cannot complain about it that they DO respond to your inquiries, HOWEVER, they don't do anything for the tenant. Whatever you ask them, their only response is "yes, sorry..but this is how it is" whereas I believe the agency is supposed to be a good communicator between the property manager/landlord and the tenant. I have moved out of the property 20 days ago, the new tenant has moved in, and I still haven't received my deposit and all I get is "you have to wait" - why couldn't THEY wait for the deposit if it was the other way round? Not good!

Failed to arrive for the valuation on the date agreed.

I lived on aa flat for a year that was under the management of Streets Ahead estate agents, and the only thing I cannot complain about it that they DO respond to your inquiries, HOWEVER, they don't do anything for the tenant. Whatever you ask them, their only response is "yes, sorry..but this is how it is" whereas I believe the agency is supposed to be a good communicator between the property manager/landlord and the tenant. I have moved out of the property 20 days ago, the new tenant has moved in, and I still haven't received my deposit and all I get is "you have to wait" - why couldn't THEY wait for the deposit if it was the other way round? Not good!

LANDLORDS BEWARE While streets ahead are a good agency on the whole, there are some major problems that I would suggest landlords stay away from this agency. Firstly the good bits. The lettings team are fantastic! Kunel, George and Alexander are excellent at what they do and I trust them whole heartedly with finding me good tenants. Property management are ok... But high turn over in staff means I’m constantly speaking to someone new. I had good property managers in the past but standards are slipping. Now the major problem... they’re hire a handy man called Dave to carry out work that he isn’t qualified for. He does work which can only be described as a short term fix only for everything to go wrong weeks later. In short he’s a cow boy builder and should not be trusted with clients properties. I assume they use him because he’s cheap. When his work messes up they get property builders in who know just how bad Dave is and they told me they get most of their work from cleaning up Daves mess! So I suggest all landlords to not use fully managed at streets ahead. I recommend them for a find tenants or rent collection only. Don’t let their builders ruin your properties like they did to me!!!!