Croydon Branch Couldn’t organise a drink in a brewery, gave me a property with a faulty locks that failed twice in two days. I slept in my car because they couldn’t do anything, after I paid a locksmith come out the tonight before. Property manger, waste oxygen, ask for assistance with a vermin infestation didn’t do anything for two week. Window handles didn’t un/lock. Two weeks. Hot water didn’t for two weeks when I arrived. Eletric same. The company was pestered wait while we got hypothermia, the advise - but a space hitter, wasn’t refunded. Also I’m genuinely surprised at the positive comments, I can only think it’s the branch My advise, the branch should fold

Terrible experience. I am still waiting for my deposit 2 months after I left. I have phoned twice a week and sent numerous emails and I am just getting silence. I get promised someone will return my call and no one ever has. Just ridiculous. Is this even legal?NegativeResponsiveness, Professionalism

Non stop spamming, 5 texts a day, 3 calls a night, uncountable emails no matter how many times you tell them to remove you from their database. Do not give contact details to them at any point unless legal obliged. More spammy than a no win no fee. Useless at selling properties too, agents didn't know a thing, so glad we were able to find a place elsewhere.NegativeQuality, Professionalism

I am searching for a property to buy, went there 3 weeks ago. They said estate agent and financial adviser would call me but never happened. The person there was very friendly but it seems they don´t need new customers.NegativeResponsiveness

Very rude female on the lettings team, put me right off

We've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the …

Horrible Customer Service Pretty sure their deleting their bad reviews would not recommend this Estate Agent title says it all. Check their trust pilot reviews for the honest opinions.

useless been waiting months for my toilet to be fixed come home today to my boiler not working which I've never had a gas safety certificate for absolutely rubbish communication with anyone from streetsahead a complete joke

From the limited interaction I have had, I would assume that these people have absolutely no interest in selling property. As a buyer I have been stood up on more than one occasion with absolutely no communication let alone apology. I can only imagine the scale of ineptitude within which they function. Do not use, especially if you want people to buy your property. P*ss up in a brewery springs to mind.